Terry White Chemists

3.0
based on 2 reviews

2 reviews about Terry White Chemists

verified email - 19 May 2012

I have been to this store many a time and feel that service offered is ok staff certainly don't go out of their way to offer anything exceptional mostly just process your request and serve the next customer.
The layout of the store is really inconvenient for strollers especially if there is a queue which there almost always is for scripts there's no where to stand that is out of fellow customers way.
I do find the prices affordable .

chrissyk1 23 Aug 2013

I totally agree with you. Nice review!

verified email - 28 Apr 2012

On the odd occasion that I've come here service is pretty good especially by the customer service assistants. However, there was one time when I wasn't impressed by service provided by the pharmacist on duty. I wanted to get prescription cream for my son's eczema to give to his daycare just in case he has a flare up while in daycare. I clearly remember our GP telling me that she was giving me repeat scripts for both creams for his face and body so we can manage his eczema and to prevent it from weeping again. So I took my repeat scripts in and asked for the labels to be placed on the tube (which I saw the lady that served me write on the instructions slip) as this was my sons daycare policy for medicines. When I picked up the prescription, I was only given the cream for the face and the label wasn't on the tube. I asked why I didn't get the cream for the body and was met with a very condescending explanation from the pharmacist, which didn't make sense, and I felt she didn't even attempt to listen to what I had to say. And when I asked again for the label to be placed on the tube, it was as if it was such a hard task. Needless to say I don't plan to go to this chemist for any future prescription.

michael@plumpton 02 May 2012

Hi tinkerbelle,

I am sorry to hear about your bad experience at our pharmacy.

I apologize first of all that your initial request (to have the label placed on the tube) wasn't done...I will take up this issue with my dispensary manager. More importantly, while there may be genuine reasons for the pharmacist to not dispense a medication, I certainly don't condone speaking down to our customers in a condescending manner...no request should be too much trouble (especially if we had gotten it wrong in the first place!). I will be reinforcing this point with my team.

On the positive side, I'm happy to hear that your service experiences have been positive up to this point. Please feel free to contact the pharmacy and ask for me to discuss this matter further, and in the meantime I will do what I can to make sure this type of mistake isn't repeated with another customer.

Thank you for your feedback, I greatly appreciate it. I hope you will give us another opportunity to serve you in the future.

Sincerely,

Michael Alexander
Manager
Terry White Chemists Plumpton

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