Horrible service in chadstone..rude staff, they try to rush, no patience to listen to what customer ask for.

I would NEVER recommend this place (Chadstone store). I went into get my perfectly shaped eyebrows tidied up and they absolutely destroyed them. Bits were removed from within my eyebrows, they were shaped really thinly, they were different sizes (and it was extremely obvious). It has completely ruined my face. 6 weeks later I have let them grow and they will never be the same, parts haven't grown back, they aren't growing back to their natural shape. Every time I look in the mirror it is all i notice. My advice to anyone looking for a place for their eyebrows is to go to a place where you have the same therapist who you know does a good job. These places are just factories and the therapists don't care about you.

You get what you pay for. I will never use their services again.

Approximate cost: $10

Terrible! I was sucked in like many others by the nice looking shop front. I had booked an appointment. Sent an email previously to let them know the stuff I am getting done is because I am getting married next week. I want a half leg was and facial threading ( I have hormonal hair growth on the sides of my face/chin and neck area) she asked me in the wax room what I was having threaded. Then proceeded with my leg wax. Most painful one I have had and I can endure a lot of pain. Then she takes me out to the threading section. Proceeds to thread. Finishes. I tell her to go back and get the hairs off my face. Finishes. I tell her again. You have missed this section. Finishes. I ask her if she can see all the hair she is missing. She then tells me wading would be better but it's too late as she has turned the machine off. I say I will come back tomorrow then. She says no, 2 weeks. I say I am getting married next week. She does me again. I met my fiancé outside nearly in tears. I will have to shave my face as she wouldn't wax it. Still charged me for a full face thread and I still have a bloody beard!!!

Approximate cost: $65

I have had my brows done here 5 times and went there to get them done today for my wedding. I wish I never did. She has threaded hairs out and left them patchy and uneven. I didnt realise til I got home as my eyes had to adjust to rhe light from having them closed for a while. Im so upset and have tears running down my face as I type. Now im going to have uneven patchy eye brows that will need penciling on my wedding day.

Approximate cost: $10

Love this place! Very professional and always welcoming! They spend the time getting exactly what you want. I always walk out feeling great! Thank you! Sanja

My first thought of The beauty and brow parlour was that it had WOW factor. The store front looked amazing and when you stepped into the store it looked like a day spa, I was very impressed. What also impressed me was the great competitive prices. I paid only $18 for an eyebrow and lip waxing, where other places I am charged $25.

Sadly the WOW factor stopped there...

The first thing I noticed about the beautician was that she was very chatty. Normally I don't mind chatty but this was excessive and she spoke really fast and was hard to understand. Once again normally something I don't mind but the conversation was all about her, her, her. So as I endured 10 minutes of this chatter (As she took forever to do the wax) I lay there hoping that the times she had to go back and touch up my eyebrow that there would actually be something left there..

Then as I sat up the beautician started telling me about this moisturizer and how amazing it is. I told her that I have a good moisturizer but she said that this one smells so good and shoved her hands under my nose (It didn't smell that great) After she applied some on my waxed bits she then asked if I wanted to but some...

Umm WHAT!?!?!

Did I just hear her pimping product to me??

Now I don't know about anyone else, but someone trying to push a product on me is a huge, huge no no, especially if they have just met me and have not built a customer relationship with me..

So in conclusion the prices are great but service is much greater than prices to me. My expected spa experience turned into muddy water very quickly and I would never go back here again.