6 reviews about The Cheese Cake Shop

verified email - 04 Sep 2013

Love going to the Cheesecake Shop, they have a great variety of cheesecakes and cakes, always makes it hard to choose what to get. Always go there and get something for a family members birthday or an anniversary. Can not beat a beautiful tasting cheesecake or cake.

Mzkitty85 06 Sep 2013

Great review!! I'm going to have too go and check them out, very helpful!

verified email - 22 Aug 2013

amazing cheese cake shop one of my best shop to go to get kids birthday cake n i love there work they put into make it so this year im going back to do the kids cake yumm

verified email - 01 Aug 2013

I have bought a couple of baked cheesecakes and the treasure cake from this shop. Every time I have gone in there, I have had to wait for ages for any sort of acknowledgement from the staff, as they are always socially chatting to friends in store. This is definitely not a shop to go to if you are in a rush. The staff are quite blunt and unfriendly; the last time I tried to compliment the person on their delicious cheesecakes and was given a filthy look, she just put her hand out to ask for payment. Poor service aside, there is no denying that their cheesecakes are divine, if it weren't for the sizeable effect they have on my body I could eat them all day. The prices seemed quite high the first time I went, but after tasting their products I think they are definitely worth their cost. Yum! Just wish the service matched the quality of the cakes.

Approximate cost: $20

verified email - 19 Jul 2013

I have to say I have been treated better as a customer in the bank! This store lacks proper management! The staff don't seem to care, the products look good but the service is terrible. They were very slow the other day, and I ended up leaving because after they had served a customer, they talked or one left the counter. The prices are pretty high here, a little consideration for customers would greatly increase their business prospects. Attitude is everything if you want happy customers who come back! They have attitude alright, but it isn't good! I've been here before, but I will definitely not be going back (ever)! I will drive the extra kilometres to Margate instead. Better access to the store would help too.

verified email - 09 Jul 2013

We have been to this shop three times now and twice were disappointed.
The first time we encountered a rude and less than helpful customer service assistant.
The last time we pre-ordered a special occasion birthday cake and paid five dollars extra for writing on the cake.
The cake was fine, however the inscription on it was incorrect. This wasn't discovered until it was too late to return it for correction. A phone call ensued to yet another unhelpful customer service assistant. No apology was given at anytime during the phone call! We were advised the manager was too busy to talk and he would call us back. That was five days ago.
We have bought cakes/cheesecakes from three other Cheesecake Shops over the years and have never encountered these problems-EVER.
Will not be returning to this particular shop and will not hold our breath for the promised phone call from the manager.

Approximate cost: $35.95

verified email - 22 Mar 2011

The only cheesecake shop which I felt the service is atrocious. Upon entry, I waited for a good 10mins with many "Hello" and bell-tippings, without any attendent at the store. He came out only when he was having a cheesecake into the display, long faced and sultry. I had to say hi to him first before my order. Hearing that, he went into his dungeon again with asking me to wait. He came out with what I wanted, showed me, closed the lid of the box and I paid him the amount. Great way of service, typically in morayfield.

Approximate cost: $26.00

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