The Drain Man

Business details

Opening hours

Monday:

7.30am - 5.00pm

Tuesday:

7.30am - 5.00pm

Wednesday:

7.30am - 5.00pm

Thursday:

7.30am - 5.00pm

Friday:

7.30am - 5.00pm

Service awards

View more

Reviews (177)

Write a review
verified email - 12 Dec 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

From the minute i booked with Brooke to having Shane attend and clear my Storm Water Drain i felt totally comfortable and in good hands. Couldnt recommend them enough.

02 Aug 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We have had a number of plumbers over the years to try and unblock our drain from the kitchen without success!
Now the water is flowing away first time in years! Very happy

Approximate cost: $570

05 Jul 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

They were on time, and the plumber was great, he actually informed us that the water supply company would possibly reimburse us of the costs. Great service. I would recommend them.

08 Jun 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Paul was fantastic and gave great advice regarding a solution . Can highly recommend the drain man

11 Feb 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Arrived promptly and unblocked toilet drain and informed me what he was doing.

30 Dec 2021
Service Rating
4.0
Quality Rating
4.0
Value Rating
5.0

Quick to respond.
Friendly and professional service

26 Nov 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very Good , on time. Great communication

verified email - 19 Nov 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Ben from TDM was brilliant. Great attitude, explained everything and worked very hard. He did not waste any time at all, always ran back to the truck for tools etc. Our problem was complex, one toilet only in house built late 60's, originally on septic, then sewer mid 70's. Problem was at base of small vertical steel pipe joining terracotta pipe, impacted by tree roots. He checked sewer pipe backwards & forward from IP under the house and all the way to the main & removed several other tree roots. 1 1/2 hours total cost $550. Expensive?, but had another plumber attend 6 days before, he used a "Jet" without a camera & charged, $1085 for a what worked out to be only a temporary fix. Wish I had gone to the Drain Man first.

Approximate cost: $550

27 Sep 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very quick response. Great comunication. Issue was resolved in an hour. Very friendly and professional service.

verified email - 18 Sep 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Paid over $800 to be told that the pipe was too compacted for the machine and I'd have to get a plumber out to dig it up and replace the pipe. Waste of time and money.

05 Sep 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Phone up in morning came out that afternoon and fixed the problem
Great service would highly recommend The Drainman

12 Aug 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Brad was quick clean and efficient. well done

verified email - 22 Jul 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Thanks to John for unblocking my drain.
I was told that I had to did up the ground to get to the problem.
John unblocked the problem within an hour. Saved me a day of hard work. I highly recommend to the drain man as they deliver what they promise.

19 Jul 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very good job, the guy was on time and did a totally amazing job and he keep me updated at all times.
Great job, the only criticism is that you guys are too expensive!
I will be buying my own equipment for next time as the main cleaning machine is brand new under $500 dollars .
Cheers,
Dennis McAvoy.
The New Drain Man

13 Apr 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very friendly and helpful receptionist when l made first contact (Gina, lf l remember correctly). John the plumber even arrived 30 mins earlier than start of allocated time frame but did ring 30 mis prior to let me know he was on his way. John was friendly and very professional. Blocked drain cleared of tree roots and suitable long term options discussed. All sorted within one hour.

Approximate cost: $330

08 Dec 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

They gave me excellent service in all aspects!

06 Dec 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent service by Justin. From my initial call to the time of service, I was kept informed of the process. Justin explained the process and well planned to finish the job within the allocated hour. He was friendly on the job and explained to me the cause and reason for the blockage including identifying the location of the trap. I was advised of the cost and payment upfront and would definitely recommend Justin and the Drain Man for any kind of emergency service. Well done to the Drain Man and Thank you to Justin for a job done efficiently too.

verified email - 06 Dec 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very easy process! My initial phone call was received by a very helpful and professional receptionist, explaining the fees and process thoroughly. Same day service with the tradesman arriving on time, great communication and fair costing. Would use again and highly recommend.

11 Oct 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I would definitely recommend The Drain Man. Jayne was super nice when I called to make the booking. As promised, Andrew called 30 minutes before he arrived and was extremely professional and polite. He explained what the problem was and how to avoid it happening in the future. Our pipe was cleared in under an hour. I was very happy with the service and the price.

02 Oct 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very professional service. Would recommend the Drain Man to anybody that wants prompt and friendly service at a realistic price.

verified email - 22 Sep 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We needed fast response due to blocked toilet drain spewing out... well you know what. We obtained 3 quotes and they were very different. Drain man’s deposit was $100 cheaper! So we were very happy with price. Extremely reasonable as we live in regional Victoria. Cheers to Justin! He worked efficiently and swiftly to diagnose the problem, fix and ensure we were happy. All this within the first hour! I was really happy he used camera, then the drain clearing machine and high pressure water jet just as we had been informed would happen. Justin was polite ringing half an hour before arriving and cleaned out all pipes we were concerned about. We received the video as promised. We are very appreciative and thankful for such a quality specialist who listened to our concerns and acted on them. Thank you to Justin - the Drain Man!

Approximate cost: $286

10 Sep 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Making the appointment , to letting me know when justin was arriving to the actual job, all excellent . Would recommend the drain man to anybody

verified email - 29 Jul 2020
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Don’t waste your money on this business. Terrible service and sheer profiteering . I paid $495 for a supposed professional to diagnose a blocked drain only to have the same problem re-emerge less than 5 days later. After ringing to complain I was told a second visit would be charged again despite the problem not being properly rectified on the first visit. This company is money grabbing - look elsewhere - once bitten twice shy . Definitely do not recommend .

16 Jul 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Fantastic - would recommend to anyone

15 Jun 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Top notch service from the team at the Drain Man!

verified email - 09 Jun 2020
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Using plumbers who don't use cameras is a waste of time and money. Drain Man has all the equipment and leaves the customer with proof the job is done properly. They also provided full information in a courteous manner.

03 Mar 2020
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

They have the equipment to inspect and clear blockages. Also provided expert opinion on next steps to remedy permanently.

15 Jan 2020
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The Drain Man made several visits to us on behalf of Yarra Valley Water and I was really impressed with the communication, the friendliness, flexibility, punctuality and completed work.

verified email - 12 Nov 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Todd was excellent, would recommend The Drain Man to everyone that has the need for service. Polite, explained everything in detail. Very happy customer.

24 Oct 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Same day service!
Very polite young men
Job well done
What more could I want??