verified email -
23 Jan 2012
Food was alright, nothing better than what you would find for much cheaper elsewhere. The dishes are a bit more expensive than usual.
The service was where this place really fell well below par. A table of 5 ppl and after being seated were only given one menu. No one came to take our order for ages despite trying to make eye contact and waving our arm in the air.
The entree of vegetarian spring rolls took approximately half an hour to arrive (i did not check the exact time but it was a very long chat!). The restaurant is very large but they had a lot of staff running around either looking stressed or busy whether or not they had something in their hands.
The stir fried vegetables arrived next and considering one person on our table was vegetarian this was her almost entire meal. When none of other dishes arrived we all tucked into the vegetables to stop from going hungry.
We waited almost an hour before the fried rice arrived. In the meantime we had been waving down any waiter that would "accidentally" look our way and see the hand waving in front of their face. We asked 4 people to chase up our order just to get the fried rice after one hour.
Again being hungry we ate all the rice and still our chicken and beef dishes had not shown up. Still trying to flag down someone who could tell us where our food was and why it is taking so long. Throughout the night we were given a total of 3 dishes which were incorrect. I am not sure if they were for the wrong table or they cooked the wrong thing. Our order slip was on the table for them to read, and until we strongly told them the dish was not ours did they look at the piece of paper to confirm it.
Ready to walk out we decided if nothing arrived in 10 minutes we would go. Right on the ten minute mark the beef dish arrived.
By this stage we had finally attracted the attention of someone in charge (turned out to be the PR and Marketing lady). She asked if everything was ok. We complained and told the full story. She chased up the chicken dish which miraculously appeared a few minutes later. We insisted on being given a complimentary fried rice because we had our meat dishes and no rice to eat it with! The PR lady put in the order and gave us steamed rice in the meantime.
She apologised and said they were just very busy. Considering we saw other tables seated after us getting served food this did not seem like a valid reason. As compensation she wanted to give us each a mango pudding cup for dessert. She told us no monetary compensation could be done because "[we] are paying for the food, which did eventually arrive and are not paying the service". I was gobsmacked!!
We did not want to stay there any longer let alone wait for any dessert, free or not. Of course asking for the bill it arrived on our table in lightening speed. The PR lady had spoken to the manager and our bill had a 10% discount on it.
2 hours for a simple order of spring rolls, rice, vegetables, beef steak slices and a chicken hot pot to be served is ridiculous and especially with the timing of dishes.
When you are paying to eat at a restaurant you are also paying for the service, otherwise you would just eat at home! The inflated prices compared to any of the great cheap eats in the area were not justified in any way.
Approximate cost:
$30