The Fawcett Group logo

The Fawcett Group

Opening hours

Monday:

On call 24 hours

Tuesday:

On call 24 hours

Wednesday:

On call 24 hours

Thursday:

On call 24 hours

Friday:

On call 24 hours

Saturday:

On call 24 hours

Sunday:

On call 24 hours

Credentials

Licence image Licence No. PL5597
Licence image Licence No. PGE 5597

Service awards

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Portfolio

Reviews (191)

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16 May 2019

turned up on time 8am assessed the job ,quoted me to install all new pipe works ,same day installation of my ducted heating system they also noticed a smell of gas coming from the gas meter they arranged that ,it was fixed before I noticed it ,professional from start to finish would recommend to anyone .
Ian Trott Park.

04 May 2019

Courtney and Trinity replaced the old gas line. They were professional, explained what they were doing and were easy to talk to.
Recommend using Fawcett group! Customer experience is amazing.
Will be asking for Courtney and Trinity to come by next time

verified email - 03 May 2019

Ben and Jamie came out to fix a laundry drain at my house, they were accommodating in their arrival time, friendly and professional. I would definitely engage their services in the future.

26 Apr 2019

Anzac Day and the hot water service erupted, steam pouring out the top and water flowing down the sides. What a disaster on a public holiday-there was a sticker on the tank from The Fawcett Group 24/7 all areas so I phoned. Nicholas was very helpful and after discussion we decided to isolate the unit to make it safe and someone would be out 8am next day. True to his word, Ben and Trinity arrived (Trinity is hoping for an apprenticeship after completing work experience- think she should get one too, switched on young lady). Ben took one look at the tank and said " It's had it", 17 years wasn't a bad run. A couple of phone calls , and 3 hours later the new unit was heating water. They did a great job, all three were very professional and friendly. Highly recommended.

22 Apr 2019

Troy & Jake arrived on time, worked efficiently, cleaned up after themselves. Very friendly service & reasonably priced

verified email - 13 Apr 2019

Nice friendly guys did a great professional job. Fawcett Plumbing cut through the concrete and raised the inspection point outside the toilet and cleared a blockage. total $750. Also had Fawcett Electrical install a combo ceiling fan/light on the same day. total $220.

Approximate cost: $970

verified email - 08 Apr 2019

WARNING WARNING WARNING. My elderly mother of 88 years old, was quoted $2465 to replace hot water unit, the unit being about $800, because they found a leak so small they couldn't find it, they quoted $2500 on top of original quote. Full cost being $4965. That was after her pensioner discount lol. On contacting them they offered to do job at same cost and 10 percent off of 2nd quote l got from Gas works. Dropping their quote by $2409. In my opinion this was yet again an attempt of an absolute rip off on one of our elderly people.

View all 4 comments
sylvia-g 12 Apr 2019

Yes I agree the unit was 40 years old, which is why we called you, and NO your quote was not $2190. Remember I do have the written quote. As I said in the review $2465 unit etc. and $2500 to sort out gas leak being $4965. I don't know if l would believe everyone is upset, and most certainly not as upset as myself and my mother. It would seem to me that everything possible was tried so not to pay any money back to my mother, and on top of that you tried to get the unit back without any negotiations. We will never call your company. Word of mouth.

The Fawcett Group 12 Apr 2019

The unit is 40yrs old+ that means the gas main is 40yrs old+ i honestly dont agree with these comments but please take care & we never intended to upset anyone im very sorry for the inconvenience .

sylvia-g 16 Apr 2019

Yes I agree with you everything 40 years old including mains, and replaced by gas works for $2165 less than what you quoted. Only difference was single power point where you were putting in a double. Was the extra $2165 for the double power point. LOL. You take care and neither my mother or myself ever intended to upset any one either. Unfortunately $2165 is a lot of money to a lot of people, especially the elderly.

verified email - 28 Mar 2019

Was quoted over $900 to get a toilet drain unblocked by another plumber. Paul from Fawcett group had a look, took the toilet up and fixed the issue for $195.
Great customer service, quick work and a great price.

Approximate cost: $195

21 Mar 2019

Great Service and very friendly guys Ben, Jamie and hope Courtney's name is spelled properly. Could not ask for more polite or informative guys to do the job. Would definitely recommend them.

16 Mar 2019

Very quick attendance, job finished in a timely manner. Plumber (PaulyP) explained the whole job and waited around to make sure all leaks were fixed. Will definitely use again in the future.

15 Mar 2019

Just had a Braemar wall furnace put in to replace a Convair Finesse LPG model. The gas fitter BEN did an excellent and I would recommend him for any work. He had all the tools he required and didn't have to keep flitting of to get something that was missing as happens a lot these day< Kerry

Approximate cost: $800

13 Mar 2019

Great service. Ben and Troy arrived on time and got the job done efficiently and neatly.

Cheers. Deb

07 Mar 2019

We had a job we wanted fixed ASAP.
Courtney was such a hard worker and got the job done. We were so happy with the work he did. Well done Fawcett group you have a great worker there :) highly recommend these guys.

01 Mar 2019

Great service excellent and friendly guy Ben would really recommend these guys

verified email - 28 Feb 2019

These guys are hard working & reliable. Ben, Daniel, Luke & Andy ...No time wasters here. Have done plumbing, electrical & installed a new heat pump water heater & done a great job...So obliging, Thanks Guys...

verified email - 27 Feb 2019

When seeking a quote to replace the hot water service, they were able to come out on the same day. Provided information about alternatives which assisted with our decision. Was able to organise installation within the next few days. All workmen were very friendly and efficient.

19 Feb 2019

Had Ben and Courtney out to provide us advice on some leaks and to replace a couple of loos - really friendly guys, didn't mind our dogs barking the house down at them, and provided expert advice that was genuinely geared to give us the best option for what we needed, rather than whatever was priciest. We're repeat customers and will continue to be - highly recommended!

verified email - 12 Feb 2019

Excellent Professional staff from the minute they answer the phone to the time the Technician comes and finishes the job in hand.
Pensioner rates available and honest hardworking police checked and reliable, no wonder they have been in business for over 33 years !! They are definately doing it right!! Thankyou Team FAWCETT

24 Jan 2019

Water leak advised overnight and plumber came early next morning on hottest day of the year and all was fixed before 9.30am. We have always had excellent service from this group and they are always amenable.

17 Jan 2019

Ben did a great job with my shower and also taps and new toilet cistern

14 Jan 2019

Just completed transformation of shed into a studio and renewing lattice extension on fence. Excellent work and service. Highly recommended.

The Fawcett Group 14 Jan 2019

Thankyou very much your so welcome.

17 Dec 2018

great service especially over W/E. Busness done on Monday morning early instead of charging weekend rates. Very thankful and appreciated. Plumber knew his work. I feel a little over priced. Fawcett group has been great, I would use them again.

Approximate cost: $520

17 Dec 2018

Fawcett are always friendly, reliable, on time and get the task done as efficiently as possible. Young Jacob did a terrific job.

17 Dec 2018

They were prompt and thorough in fixing the problem. Friendly and efficient.

10 Dec 2018

I had a water pipe welded up by Ben - he did a good job - service was good and the Josh on work experience did very well too.

Cheers Tony

06 Dec 2018

Ben came to the rescue when our drains blocked up. I was so surprised at how fast he arrived when I made the call to request a plumber to come out.

Ben was well presented , friendly and professional from start to finish. I would definitely reccomened The Fawcett group and Ben for the wonderful service.

Approximate cost: $220

22 Nov 2018

From start to finish, The Fawcett Group went above and beyond to help us and we could not be happier. Thankyou!

21 Nov 2018

The laundry trough blocked oh no panic stations as we are house sitting . We tried to unblock it but it leaked . More panic we tried a few times to screw the plastic joins but to no avail. Had to move the kitty litter tubs and shut the cats away ,much to their chargrin .A few phone calls and we found Troy C . He was punctual and found it was still blocked in the floor drain this time wasn’t the trough at all so it had to be blown out . After all the stress and panic it’s fixed thank you Troy C a job well done .

verified email - 20 Nov 2018

Troy unblocked my drains & replaced my taps in the kitchen. Fawcett plumbing are professionals, price quoted up front, no hidden extra's & get the job done. I would recommended Fawcett Plumbing to everyone, 100%.

Approximate cost: $375.00

The Fawcett Group 20 Nov 2018

Thankyou very much.

17 Nov 2018

I had concreting done by Josh and I am very happy with the finish and the prompt service I got from the Fawcett Group. Will use again if needed and would recommend to anyone.