The Pets Hotel

4.8
based on 157 reviews

  • 7 Phillip Crt, Port Melbourne VIC 3207
    Opposite the Vegemite factory!!
  • Visit our website
  • Opening Hours (Friday: 7am - 12am & 3.00pm-6.30pm)
  • Payment methods
    Cash, Card (1.25% surcharge applies to all credit cards including AMEX), online portal (surcharges apply)
Write a review

157 reviews about The Pets Hotel

verified email - 29 Dec 2022

Staff are lovely and take great care of my dogs and have done for years. Thank you Pets Hotel team!! :)

Approximate cost: $360

verified email - 28 Dec 2022

My dog was injured at this establishment, the injury was days old before the staff noticed. When I questioned why the injury wasn’t picked up I was told and I quote “ we noticed it was a potential nick” well her entire ear is scabbed, crusty and damaged? There would of been BLOOD how can you not see BLOOD!
It is in my opinion in this instance the pet hotels staff were neglect in their duty of care to my pet. They should of noticed the injury, I pay them to keep my pets safe, if an accident or injury occurs my expectation is the staff will not only advise me of the injury but also monitor it. Why else do you pay for pet boarding if not to keep your pets safe this establishment didn’t clean or attend to my pets injury they didn’t even notice it until the day we picked them up! There web site states the pets hotel is customer designed for your pets health, safety and comfort. Not in this instance! Quite frankly it’s a disgrace, it’s also incredible to have them tell me it was a potential nick! Seriously her whole ear has been chewed! It should of been picked up not ignored! Obviously I do not recommend you take your pet here. Very upsetting, please note I understand injury’s occur what I’m so upset about is no one, not one staff member was paying enough attention to notice my dog was injured.

04 Oct 2019

Hi everyone. My name is Caesar and I just arrived at my home after being in Presidential Suite at the pets hotel for about a week because my mum was on her holiday. I found this accommodation so comfortable, all the staff were so friendly and they looked after me well, I was happy there except my longing for my mum. I highly recommend every pet to spend their holiday at the pets hotel. Thanks to all the staff.

25 Jun 2019

Lovely clean hotel. Great the dogs get to socialise together. Very caring staff- interested in the welfare of your pet.
Would be happy to use service again for our dog.

25 Jun 2019

Genuinely caring staff obviously stemming for the love of what they do. If you're leaving your little ones in their care, you can be assured that they will have a ball if they are dogs & a definite, well earned schnoozy break if they're cats. Bless their furry little paws, they'll love it.

25 Jun 2019

Great staff, grest service, dogs loved it!

verified email - 22 May 2019

Great communication at enrolling, drop off and pick up. Plenty of staff around. The dog seemed really happy and non distressed. I’d recommend them, Thankyou. He was in good hands.

Anonymous
04 May 2019

We have an older dog, who had never been any where to be minded except with family as he frets.
We feel so confident and happy with Pet hotel and staff that we feel more confident about being able to have him cared for there in future. Thank you so much

23 Apr 2019

My cat always comes back happy after a stay, been using Pets Motel for years, great accommodating staff, good facilities.

09 Apr 2019

Love that I can chat with the caring and helpful staff about our girl’s needs prior to her visits and know that they will follow through with lots of cuddles, treats and playtimes.
We do appreciate the climate controlled facility, the regular updates and being able to see her happily playing on the webcam.
Annual holidays are as much for her as us!!

Write a review

Business Awards

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account

Need an expert?

Tell us more about your job and get quotes from local experts.