The Pets Hotel

4.8
based on 157 reviews

  • 7 Phillip Crt, Port Melbourne VIC 3207
    Opposite the Vegemite factory!!
  • Visit our website
  • Opening Hours (Saturday: 9am - 12.30pm)
  • Payment methods
    Cash, Card (1.25% surcharge applies to all credit cards including AMEX), online portal (surcharges apply)
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157 reviews about The Pets Hotel

18 Sep 2018

Friendly, professional and understanding of both pets and parent needs. Would be very comfortable coming back.

verified email - 31 Aug 2018

I have only used the doggy day care once and was shocked when they brought my minpin out to greet me. The attendant was leaning back as my puppy was straining to get to me. Instead of putting on the harness he came in, they had the lead doubled over and around his collar. As he strained to come towards me the quality of his bark changed to becoming hoarse, rather than release tension on the lead she kept the pressure up until I took over and took the lead off the collar.
When I asked her why she didn’t stop, she replied that the pressure on the dogs neck causes a reduction of oxygen that helps them regulate and stop pulling(!!!!!!) Minpins are a small breed, with a tiny neck circumference and it is not wise to continue pressure if you hear hoarseness.
When I tried to talk to them regarding this issue and if they had had any education around this, they stated there was no way this could cause an injury.
Whilst most of this should come under common sense, I thought I would refer to one of the many articles that talk about this risk
https://www.google.com.au/amp/s/healthypets.mercola.com/sites/healthypets/archive/2017/02/12/amp/laryngeal-paralysis.aspx

The Pets Hotel 10 Sep 2018

Hi Ceinwen, we really had a great time with Skuggi at Day Care and he made lots of friends.
When any dog is checked-out they do get excited to see their parents and pull on the leash; this is what Skuggi was doing. At no time did our Pet Attendant lean back on the leash. You are also incorrect regarding the placement of the leash; it was not doubled around your collar twice, the lead was attached to Skuggis collar. You were asked to provide information about your dog and in that information you did not advise us that your dog has any conditions that prevents the use of a collar, nor did you mention anything at check-in. At The Pets Hotel we are very flexible to individual needs and using a harness when requested, is no issue.
In 25 years of walking and training dogs, we have never had an issue with the use of collars, leads or slip leads. Our Pets Attendants are well trained and use proper dog-walking techniques; however, as previously mentioned, dogs will often become excited and pull when they see their owners.
We are sorry that you misunderstood what our Pet Attendant had said to you; she only stated that Skuggi was getting horse as he was excited to see you and was therefore pulling on his leash. Please note that it is imperative for the safe transfer of dogs that they be effectively under control and the use of a leash is considered 'best practice' in our industry. One which is used on thousands of dogs without any injury, here as well as within all other pet care facilities all over the world. Despite our best efforts, I am sorry that you find The Pets Hotel not suited to your needs. We wish you and Skuggi all the best for the future.
- Take Care, Ashleigh

17 Aug 2018

Professional service, caring staff, lovely environment for dogs, Dargo, Bunny & Bella loved it there! 5 Stars

26 Jul 2018

left our terrier x with the Pets hotel for the weekend so we could have a getaway. Our dog was well looked after happy tail wagging and didn't want to leave. We only booked the basic accommodation but that proved to be more than adequate for her stay. Will defiantly book her in again in the near future

Approximate cost: $150

24 Jul 2018

Never thought I'd be the kind of person that would leave my dogs at a 'pets hotel', that offered better accommodation than where I was staying during my travels - however, I have to say I'm 100% sold. While seemingly expensive, you're paying for five star quality care/attention of your precious pets. This meant that I didn't need to spend a minute worrying about them while I was travelling. My boys (dogs) are elderly, and The Pets hotel accommodated all medical/medication needs, fully assessed them on booking in, made sure they had appropriate exercise/socialising...I got a lot of feedback on how they'd gone. My boys were so happy, healthy on pick-up & washed. We'll be back.

12 Jul 2018

Gtate place to leave your pets if you wanting to have a weekend out :)
They really look after your pets well :)

13 Jun 2018

Charlie Fisher my six year old English Springer loved his stay at Pet's Hotel. The staff are very friendly, experienced and as crazy about dogs ! It made leaving the one that misses me the most a lot easier! We will be back :)

11 May 2018

Throughly impressed with The Pets Hotel. I’m sure if our fur babies could talk they would ask to go there for a holiday again. All the girls were amazing. Thank you so much.

19 Apr 2018

Our pup Frank is a grumpy old man and usually hates being away from home but the extra cuddle time and treats were the perfect extras. I love that it’s all indoors and Frank was given playtime with similarly sized dogs and the information we gave the hotel about him was taken on board. Thanks for everything, see you again soon!

18 Apr 2018

Pets hotel is a very efficient operation both for the human and animal customer. The staff are always friendly, the close proximity to the city makes it very convenient and the little innovations like the express check out/in make it a 5 star experience. I have and will continue to recommend them highly.

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