4 reviews about Titan Ford

verified email - 02 Oct 2018

Overcharged on the servicing and over nearly twice the estimate on pickup of the serviced vehicle. Additional charges were never advised before the car was ready and I had told them I was on a budget. Some labour was taken off but I had to pay the balance to be able to take my car away. Or an option of refitting the defective parts was another option provided by Kyle…. Ridiculous.
When Consumer Protection investigated lies were told by Ben Armstrong and Danny (Staff who quoted estimate) that I was advised of additional costs. Simply didn’t happen and as I said I was on a budget and would not have allowed the work to go ahead.
You think you get to get away with ripping people off but you are very wrong.
You believe you are able to strong arm people by telling them they cannot take their car if they don't pay, but you are wrong.
You are in the face of the public and you will be accountable for your actions.
If you had bothered to try remedy this when you had the opportunity I would have left it alone.
When you wrong people in this world you need to understand and take responsibility for your actions.
Bring on the electric cars and your archaic car servicing days will soon be over with your outdated business practices. Hopefully by then the quality of Fords staff will improve, perhaps with some environmentally friendly cars on the road your polluted minds will have the opportunity to grow.
Wishful thinking on my behalf but dreams are free.

verified email - 16 Feb 2018

in the last week

Bought a used car from this dealership for a premium price, only a few months later the top clear coat came completely off. Not only did i have to repeatly chase down a response but also had no help addressing the problem. A next to new car bought from this dealership and im left completly helpless in the matter, all i got was rudeness and complacency. For a company who "claims" to proudly back their cars they have completly turned their back on a well paying customer. I am utterly disappointed in the care and attention my matter has recieved and do not recommend Titan Ford Dealership for any costumer expecting good Customer sevice. I have logged a complaint with Customer care and is eagerly waiting on a response to address this matter.

verified email - 29 Jun 2017

One of the most disgraceful performances I can ever remember - charged me ten times the original quote and didn't do the one thing I brought the car in for. Then made it clear I had two options - pay or walk home. A disgraceful appalling business ripping customers off and providing a terrible service. I will never go back, and strongly recommend you stay well away.

Approximate cost: $2500

verified email - 29 Nov 2012

I needed some parts for my father in laws car and unable to get any from the regulary chains i spoke to tony at the parts department, he was able to quickly order the parts i needed and gave me a precise quote, when the parts arrived he gave me a call and i went and picked them up. great service with no hassles

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