Re Job # 292$%#

Recommend if requiring storage and then moving interstate

I moved a 2 brm house in Footscray into storage for 5 months, including an additional load after 3 months. Great to deal with on the phone (Stacey), all the drivers were courteous and prompt, and took care with my stuff. I then moved the whole lot over to Adelaide and again they were bang on with delivery time and the two guys were fantastic, took the fridge upstairs etc.
Given the challenges in the current corona virus environment, I was really surprised that Transcorp were still able to provide the service that was promised back when I booked, well before all the lockdown occurred. They kept me informed all the way through of any potential changes/updates, and were absolutely fantastic to deal with (Stacey and Suzanne to be highly commended!) I would highly recommend Transcorp to anyone who was looking to move interstate. A great one stop shop for storage and transport needs which no doubt saved me both time and lots of money in having to contract separate solutions for each.

Job # 287&&5 - FIVE Star Service Again!

Bought a white fabric couch and a timber entertainment unit on Graysonline with short notice restricted (time window) pickup from Sydney. Needed competitively priced transport to Melb - contacted Transcorp - no problem at all - 48 hour pickup arranged. Also asked for white fabric couch to be wrapped (floor stock - not protected) not a problem also. I also needed storage for one month prior to house move and Transcorp could do that at competitive pricing also. Even got sent a photo of wrapped couch and unit prior to storage after requesting to see it. Thanks Transcorp team!! Awesome stress free service.

The Transcorp team provided an amazing service to our family at such short notice. Its greatly appreciated what you guys done for us. thank you very much. It was smooth sailing right from pick up to delivery going across the country. Cheers

Moved our 3 bedroom townhouse from Melbourne to Sydney at short notice. Pricing was good, the arrangements were easy and the truck and workers arrived right on time. They were careful, consistent and quick, and didn't complain about the awkward steps and heavy items. Delivery was also on time, and the driver and his workers worked well with the arrangements at the new building. I was expecting the whole thing to be stressful, and it was, but there was no stress caused by Transcorp, they actually went out of their way to make it all go smoothly, and this at a really difficult moment for everyone worldwide. I would definitely use these guys again, and would recommend them to friends and family without hesitation.

Transcorp moved our furniture from Canberra to Melbourne on time and with great care. The Team was professional in moving and packing furniture from our 4 bedroom and study house. Unloading the next day was carried out efficiently with all items placed where asked. Very good price and excellent service.

We had a very large move consisting of a two bd house and two 27 m2 storage units in Mordialloc coming together in a 2 storey house in Dingley Village. We had 2 teams of 2 men and 2 trucks and the service they provided was exceptional. They arrived at 9 am and worked flat out, finishing just after 2 pm. Even a morning storm didn’t slow them down. They were very careful with all our furniture and 100 boxes and even took everything to the desired locations in the house’s upper and lower levels. No breakages or damage to anything. We would highly recommend Transcorp to anybody who is moving house. Florence and JC in the office organised everything for us and sent the best team of men to carry out the move and made it a stress free experience from beginning to end.

We had a three bedroom house to move over a short distance. Everything was really easy in the lead up and on the day. There were no surprises and the whole team from admin to movers were complete professionals focused on the customer.

Perfect Move and Installation of my New furniture
Fantastic job - On time, well presented and very professional. Challenging day as hot and humid. The Transcorp removalists never complained for a moment. Unpacked the boxed items, carefully installed the furniture as I requested and took the boxes /rubbish away including the old furniture I didn't need. All done within the time I anticipated. I will highly recommend them to family and friends.

Exceptional! Lovely people to deal with. Took excellent care with packing and unpacking! Highly recommend

I would not recommend this company. This would have to be the worst relocation experience I have had. Trancorp sub-contract the removal out, and it turns out, the subcontractors then subcontract again. There appears to be no quality checks in place. Move was from Canberra to Melbourne. My goods were picked up at 9.15pm on a Sunday night! I had attempted to contact the driver Saturday afternoon (when I had not received a call to confirm pick up time as advised by the office on Friday) to get an ETA for Sunday with a one word response of “afternoon”. When I asked what time in the afternoon, the response was “2 h (hour I can only assume) notice”. By 5pm Sunday I made several attempts to contact the driver. When I finally got through at 6.15pm he told me he was on the Gold Coast and I could confirm this with the police which I thought was a bizarre response and panicked that I had been scammed as my credit card details had been provided and the cost debited. I said I was calling in regards to my Transcorp removal and he said he wasn’t the Driver but he had someone else called [Removed name] who worked for him and would be my Driver. I then received a call from someone from the same number saying he was [Removed name] however when I said had just spoken with [Removed name] and he did not sound the same (based on the fact this person could hardly speak English) he told me to have a good night and hung up. I attempted to call a number of the out of hours- number, finally getting onto [Removed name] who was no help, spoke over the top of me, and couldn’t confirm if my items would be picked or when. After several phone calls trying to get a resolution I then asked for a refund. I was told I had to call [Removed name] which I did, however he said he was at dinner and told me to send an email and he would call me back the next day. No one seemed to know if my items were going to be picked up at all and no one seemed to care that at 8pm at night I couldn’t get an answer. When the removalists finally turned up at 9.15pm they had no tools to disassemble the bed – an item I had to pay an additional $264 for when booking the move. Further they didn’t wrap the mattress and when it arrived in Melbourne it was marked and dirty. The bed frame was left in one piece and of course, the legs were broken on arrival. There were also several glasses broken in the move. I had to chase [Removed name] for follow up the next day as he did not call as promised and when I attempted to call, sent an email saying he was busy. I asked for reimbursement of the $264 paid for assembly and disassembly of the bed which he agreed to, and a token $200. I am still chasing the broken and damaged items despite purchasing insurance through Transcorp… phone calls and emails have not been responded to. I choose Trancorp based on their awards and being an ARFA member, as ARFA members would cover mattresses, would have staff that bring tools with them, and would provide a much better level of customer services than I have experienced with Transcorp! Removals are stressful enough and customers do not need further complications from a provider who obviously does not care.

Approximate cost: $1200