My name is Jim Hutton I live in Gippsland Victoria and I just have had a very positive experience with this company, I wanted a solar system installed to offset our power use as we have recently installed split system air conditioning that we wanted to run as heating for our home over winter. I rang True Value and was given good advise on what system I should look to install to give me the result I was after, I was given a firm quote and then I spent several days checking by ringing around other solar companies what would be the best deal and advise that they could offer to make sure I was making a good investment, I could not find a better price anywhere.
Yesterday the TVS installer arrived on time in the morning and by early afternoon we had our solar system fully installed and this was done on the day I had requested even though I have had to change the install day several times myself at short notice due to being in hospital with a very sick little girl. True Value Solar worked everything out for me to make sure it could be done on the only day I had free, I am so impressed with the professionalism and the great service that I received I had to search the internet to find this site to write this testimonial so others could know about this great company and my experience with them, I can say I am very very happy with the way everything went and the happy positive attitude of the staff at TVS and their professional Installers, I look forward to dealing with them again to add more panels to my upgradeable system as I can afford it. I am pleased to recommend True Value Solar to anyone looking to invest in a solar power system.

Approximate cost: $4500

Let's be real, there are a lot of other solar companies that will offer similar solar systems at similar prices. The thing that separates True Value Solar is their customer service plus they are always on time. There is no postponing with them. Great, great company providing you with the best solar power solutions for your needs.

As there are different regions- I am Reviewing TRUE VALUE SOLAR - BALLARAT. We purchased a 5kw System for my business premises January 2013. The installation, on-time arrival of staff and up-to date information on how things were progressing was totally fantastic. I have no problems highly recommending Mick and the team on a job well done.

This unit generates electricity and as yet still waiting for the electricity provider -RED (no like them) energy - to get me my first bill after the solar installation.

Approximate cost: $10k

April 2013. True Value Solar Installed a faulty unit, even though they knew they had a bad batch. Call Centre staff can give NO assistance and REFUSE to put you thru to a supervisor or manager. They have my $4000 and I have a faulty unit. 4 calls and emails seeking a phone call with some info (like will you fix the unit and when) were not responded to and 2 promised call backs never came. I have to resort to this site to try and get some assistance. Even tried calling the parent company M+W who said they'd get me a call back, but not so far! I lodged a complaint with their dispute resolution email address... and they emailed me they have a commitment to effect warranty claims with 14 business days but there are no units available. Also been told this is subject to availability of parts or contractors. I am a senior manager with a retailer and understand customer service....these guys seem to be specifically set up to handle many complaints and do so by stone-walling you. There is no head office number, no admin number, and the only person you can talk to is the call centre staff who only advise the "standard line". This is insane ! No idea if and when they will address my issue. TRUE VALUE SOLAR PLEASE CALL ME !!!

Approximate cost: $4000

We placed an order for 8 panels and inverter in January 2012. After a number of reminder calls, the panels were finally installed at the end of May – almost a year ago. Several calls and emails later, we finally received a Certificate of Electrical Compliance. To date, we are still not connected to the grid after more calls and emails with our provider citing incorrect documentation and dates that indicate that TVS have only reacted when we have pushed – and then not every time . Promises of progress reports and contact have not been kept. We are frustrated beyond description and regret ever responding to the TV ad. Our advice is to avoid True Value Solar like the plague.

Approximate cost: $3000

We have no problem with True Value, however we have a very big problem with the type of electricians they employ. We complained and ask them to reimburse us, as we had to employ another electrician to fix up the dodgy work done by their electrician. They however, point blank refused, and told us that we did not have the right to call in somebody else, even though we had no idea at the time what the problem was.

Approximate cost: $2000.00

I had a 3KW system installed in March, 2013. During my discussions with TVS they consistently told me that I needed to do nothing whatsoever, and simply allow them to install. After Installation I received a complaint from my neighbour about the panels, and was told by my local Town Council I should have applied for a Development Approval. When I confronted TVS local office about this, they said it was not their problem, and my sole responsibilty. This was confirmed in an email by Melbourne office.
I have now applied for a retrospective DA, and will undergo a hearing with out Town Council. TVS have washed their hands of this matter, and are avoiding any contact. I advise anyone who does business with TVS to verify in writing about getting local council approval, before installing solar panels. TVS deny it is a requirement, but in the odd case where a neighbour has the right to complain, make doubly sure with your local council. TVS WILL NOT support you, and they do a "Pontius Pilate" .

Approximate cost: $4,600

we got a system install where the installation has the system turn on without meter changer over then 2 months later we got a bill of $2000. after discuss we them first they happily said will investigate further but month later they then send me a letter said its not their fault, they said its me turn it on. I really dont know where they get that information from, when i contact them i told them that the technician turn it on and they sent out the technician to turn they system off as well so that just show how unreliable and mistrustful this company is. Never to use....

Approximate cost: $12500

I have 12 solar panels on my roof. They came when they said they would but it was up to me to chase up the actual connection of solar. Would have liked some assistance working out how to read the meter etc and what would happen with bills etc. Not really happy to tell me much.

Approximate cost: $4200

A couple of words - dishonest, manipulative..
I purchased a system direct from their TV commercial - a stainless steel inverter with a large format touch screen. Also included was an energy monitor, also shown as stainless steel with at least 6 lines of information and a really smart looking unit, a real addition to my new home, proud to place this in the living room. What I got was a cream coloured inverter with 2 led lines and a monitor that was also cream in colour and had the QLD Government label affixed to it. Seems these must have been left over from Queensland so they were giving these out to unsuspecting customers?? My opinion is to steer clear of this company. I have contacted them to rectify the issue and they pretty much told me bad luck. They also told me that all of their ads were signed off by the ACCC, which was a surprise to the ACCC as they do not approve any products or services or the advertisements for them. My suggestion is to contact ACCC when you have an issue as they keep records and eventually the company will be disciplined.

Approximate cost: $4000