19 reviews about Tynan Motors

verified email - 08 Mar 2024

Worst service organisation ever!!!

I would not recommend getting your services done through Tynan Kirrawee. Today was the 4th time I have taken my car in for a warranty issue where a sensor needed to be replaced. 4 failed attempts!!! Today was the 5th attempt.

After waiting in the queue to get into the service department for over 35 mins, my spoiler then got caught on some ridiculous unnecessary rubber speed hump. When I asked for advice on what to do, he waggled his finger in the air and said go this way.... I asked what he meant - like reverse? Forward? Left or right? He stormed off shaking his head, meanwhile my spoiler is crunching.

I was then screamed at by that same employee with a Subaru branded polo shirt on, he yelled at me YOUR NOT MY BRAND, I DON'T CARE! He then stormed inside. I followed inside, and he continued to yell and wave his hands at me in front of about 20 people.

Add this to 4 repairs, over 35 mins waiting to drop the car off everytime, if not longer, You need to queue in the morning out onto the street which blocks the morning traffic - the whole operation in just insanity.

There are 5-10 employees milling around looking for coloured tags in plastic buckets, 1 girl with an ipad trying to do everything and then these useless grinning men in branded polos standing around doing little to nothing. Watching 20+ people wasting their day in this line up!

Last comment: Max, who works there, really nice decent guy, tried to help with the first 4 repairs.

Approximate cost: $60000

16 Apr 2023

Hi I want to give special thanks to Chris Tooth at Suzuki Kirrawee for his helpfulness and great customer service. Helen Ward

verified email - 11 Mar 2023

I wish I’d taken heed of the poor ratings Tynans Wollongong service department was given before purchasing my LDV. I find it difficult to believe the five star reviews are genuine. My experience mirrors the one star reviews given here. Mark the service manager is possibly the rudest, misogynistic man I have ever had the displeasure of dealing with. As a result of this man I was determined never to return to this particular service centre. My 1 year old LDV had to be towed a month after its last service. I should of realised I would have a problem when after waiting in Wollongong all day while it was being serviced I returned to pick up my vehicle only to be told they didn’t have the skill set to make the repairs. I’ve left 3 messages over the course of a month and a half for Madelyn Tynan to call me regarding my concerns. I’m still waiting for a response. I have let time pass before this review to give Tynans adequate time to respond. Simple fact is , once they have made the sale, they just don’t care. Currently I have no vehicle to drive , I’ve lost days at work, and at minimum a two week wait at another dealership until someone can diagnose the issue with my as new vehicle. I should note when I called Wollongong Tynans who last ‘serviced’ the vehicle, they told me it would not be looked at until the end of April. No empathy, just more patronising remarks from the service manager. And as a previous reviewer experienced, left on hold a number of times for well over 15 minutes while they supposedly checked’ the notes they had on my car from the last service. To all potential customers of this Motor group please heed the warnings of the one star reviews. Don’t go anywhere near this dealership. It’s worth the trip to go and buy your vehicle outside the Wollongong ,Kirrawee area. You will be treated poorly from start to finish. The other one star reviews have made me feel somewhat better, as much as Tynans would love to say that it is me that has the problem, with all the other poor reviews here on google, quite obviously it isn’t me. I’m more than happy to give anyone thinking of buying from this dealership proof and further of details my experience.

verified email - 18 May 2021

Booked my car in for a service, showed up on the day and told that there is no record of my car booking. Was told not to book online . Now have to wait another week as to busy got turned away and told to come back next week

verified email - 27 Apr 2021

Disgraceful customer service, they do not return calls, text or e-mails.
Took over 6 weeks for refund of a holding deposit.
Would not recommend, far too many lies.

04 Feb 2021

Yes they are very good to deal with very helpful true to the word thank you

Approximate cost: $32650.00

verified email - 16 Oct 2020

Worst Service Experience Ever, don’t go there!
The service manager was terrible at dealing with a simple situation which could have been resolved easily without an issue. Instead, he decided to insult me. I guess they don’t need my business and I’m happy to go else where. I advise others to do the same.

verified email - 27 May 2020

Terrible experience with these guys. Stressful and borderline harrassment. Do yourself a favour and stay away

28 Aug 2019

This is a listing for Albion Park
Amazing professional service
Trevor and Peter are very knowledgeable and understanding
The process was simple and quick and all the hard work was taken care by them making it effortless for me
Can’t recommend enough

Approximate cost: $19000

verified email - 02 Mar 2019

Worst dealer in my 20+ years of experience. There was something always wrong with each service – I ended up with a need to perform a post service check (lights, tyres, whatever) after each service, something I never had to do with any other dealer. Often had to come back, parts were never in stock even when I was calling them two or three times before the appointment to check. Last time they told me parts are not in stock, I went straight up to the parts department and they were right there with my name on them – by that time there were no one in the workshop to install them, had to come back. Couple of times the car was not roadworthy after the service – like brake lights not connected, had to wait till they grabbed someone to have it fixed. Staff is unfriendly. When I told them, I won’t be coming back anymore, they “warned” me this will invalidate my warranty (not true). Switched to another service centre and couldn’t be happier. Because of this dealer certain brands of cars are now off the list for me, as I prefer to service new cars with authorised dealers and cannot see myself going back to Tynan.

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