29 reviews about United Stone Melbourne

14 Nov 2023

We had some stone bench tops installed in 2019. We were reasonably happy with the benchtops although there are a few issues that I did not bother to raise at the time so won't now. Fast forward 4 years and we have a hairline crack in the stone. I had been told that we had a 12 year warranty on the stone at the initial consultation but stupidly did not carry out my own due diligence beforehand to find out what that involved. I checked the folder into which I have all my United Stone paperwork and can find nothing spelling out the terms of the warranty. When I called on Monday to report the crack I was educated about the warranty conditions by Phil. He explained that the warranty only covers faulty installation and defects in the stone and as the crack did not appear until 4 years later it would not be covered by warranty. I asked how he could be so sure when he hadn't been out to inspect the crack ( and hadn't even suggested they would) and received the answer that, as the crack hadn't occurred in the first 3 months, it couldn't possibly be due to these warrantable causes. My take away from that is that my 12 year warranty turned out to be 3 months. They did offer to make a chargeable service call to see if they could help improve the look of the crack although were limited in what they could do as they no longer can use dust producing tools to repair engineered stone due, understandably, to silicosis concerns but I decided to spend my money elsewhere. I did make the point that they should spell out more clearly that the warranty is very
limited. He said he would take that on board but I just want to warn potential customers to check the warranty terms themselves prior to signing up. I have taken great care with the benchtop ( I never stand on it or put heavy things on it and always use trivets under hot cooking utensils and appliances but the crack happened anyway) . I'm not saying the crack was definitely due to a warrantable cause as I am in no way qualified to say ( I believe that subsidence can be a cause but we are on a slab so that should be less of a concern although it could have happened - how could I possibly know?). I just assumed however that, as nothing had happened my end that I was aware of to account for the crack ( only my husband and I in the house and he is not aware of anything either) I assumed that some kind of investigation would be conducted but was met with supreme confidence that the issue would not be covered by warranty. From my research other stone companies would handle this in the same way so no reason not to use United Stone just be aware of the warranty conditions beforehand so you don't get disappointed like I am. Anyway I have someone coming out to effect a repair next week. Should I be unhappy with the repair or should it fail in the future (no warranty there either but at least I know ahead of time) I will just replace the benchtops and probably will go back to laminex.

Approximate cost: $7600

27 Jul 2022

Had my kitchen transformed its absolutely beautiful the veining is perfect installation guys were very experienced and helpful. I would highly recommend this company.

13 Aug 2020

We had our kitchen done in 2019 and i love it. Very professional workmanship with high quality materials and in and out in a day :)

verified email - 30 Jun 2020

We are very happy with our new kitchen and vanities. We did kitchen benchtops and splash backs in porcelain with contrasting colours. Looks amazing. So glad we went to United Stone Melbourne directly as our stone mason. They are very professional and the whole team were friendly and polite and lovely to deal with. If anyone is looking to renovate or build do not hesitate to contact them first. You'll be glad you did. We have already recommended them to lots of people and always will. Great work Team USM!!! Special mention of appreciation for doing our vanities ahead of kitchen so we could get by with minimal disruption. Thank you very much.

verified email - 27 Jul 2018

I had a very positive experience with his company and an excellent result. The salesman Ilhan was on time and efficient. The quote was very reasonable. Os, in the Dandenong office helped us choose our stone and showed us the behind scenes process. He gave us many samples to take home. On the day the installers were on time, quiet and clean. The outcome was outstanding. I am very happy with my new modern kitchen.

Approximate cost: $3000

verified email - 12 Mar 2018

Terrible experience with this company from the start. They measured up wrong so the benchtops didn’t fit - one was too short and one had gaps at the end - they were a real mess. Fitters were hours late or didn’t turn up at all. Just kept getting fobbed off with excuses from the salesperson. We had to make a case with our credit card insurers in the end to get some action. It took over 3 months to get things put right. Would never recommend them.

Approximate cost: $5000

16 Nov 2016

My Kitchen is so beautiful, Thanks to Kemal and his team did
an excellent job in transforming my kitchen.
It is commented by everyone who walks into my kitchen.
we did the waterfall which is great and the undermount sink.

verified email - 20 Oct 2016

A+++++++ Service. Best company I've ever dealt with. Perfect Team ! Completed everything in just a few hours.

Approximate cost: $7000

verified email - 09 Oct 2016

Best in the business. Don't look elsewhere. We have used these guys for over 8 years and they have always been on schedule and perfect.

Approximate cost: $7000

30 Sep 2016

Love my kitchen now, especially my feature stone splashback.
I went all out with the waterfalls and undermount sink and it was worth it!
My kitchen looks beautiful and has actually transformed my whole apartment.
I have recommended to friends and family as it has been the best investment/improvement to my place yet! Thanks to the team, you guys rock!

Approximate cost: $5600

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