Urban Paws Doggy Day Care & Pet Services

4.9
based on 13 reviews

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13 reviews about Urban Paws Doggy Day Care & Pet Services

verified email - 05 May 2018

I rate at 110. I cannot speak highly enough, the care given to Indi and help over my 9 wk hospital stay is deepy appreciated.

16 Feb 2015

They are absolutely AMAZING! I left our rescue dog with them for his assessment day and they completely brought him out of his shell! They're so gentle and Bowie always comes home completely pooped which is well worth it! Couldn't recommend more!!

Approximate cost: $48

12 Nov 2014

I would like to thank Roger and Melinda for their fantastic service and care of Atticus. Initially when I dropped him off for day care including dog grooming I was shown around and given a detailed description of how he would be looked after during the day. I was very reassured that he would be in good hands and that Roger was a very good dog handler.

I received a couple of video messages in the morning after other dogs were introduced to Atticus and photos during the day, which I loved, and I found this service to be very impressive.

When I picked Atticus up in the evening he was very happy and he had been beautifully groomed. Roger took the time to give me feedback about Atticus' personality; he also took the time tell me that Atticus wasn't the easiest dog to groom and that Melinda had given him breaks during the process, so I really appreciated that she dealt with him in such a caring way.

I would definitely recommend Urban Paws to any other dog lover and I will certainly be taking Atticus back in future for grooming combined with doggy day care.

Thank you.

Siobhan and Atticus the spoodle

November 2014

Approximate cost: $110.00

verified email - 10 Nov 2014

The team at Urban Paws are simply awesome in my opinion. From meeting the owners and getting an introduction of what to expect it was smooth sailing and my experience continues to be.

Whenever I drop off my darling Kiara I know she is safe because without even asking I get pictures sent to my phone. Whenever I pick her up from the daycare she is simply exhausted from all the fun she has. Highly recommended to anyone looking for these services.

21 Jun 2014

Having moved to the Yarraville area earlier this year we were worried about finding a decent doggy day care facility for our furry foolish dog Kobe. Any dog owner is going to be nervous when leaving their most valuable procession in the care of someone else.

As luck would have it I saw a flyer in the local vet. After a quick phone call to Wendy I was so impressed with the information and the way they approach bringing a new dog into the daycare. They wanted to bring kobe and test to see how he interacts with the other dogs and get a feel for how he would like it.

I actually got a bit of a shock when I got to the day care facility. It is amazing. I think it is like disneyland for dogs! There are lots of indoor and outdoor spaces, loads of cool climbing areas, hideouts, toys, beds and best of all its beside a huge parkland area for walks. Seriously I would love to spend a day down there myself.

Since day one Kobe the dog has loved going there. You can see the level of genuine care is unsurpassed by the team at Urban Paws. Kobe is super happy on the drive down to Urban Paws and he is totally tuckered out on the way home. Don't expect to get any attention from your dogs after they have been to Urban Paws as they are totally wiped out from running around, walks and cuddles all day! It is a great thing to see especially as with both myself and partner working you can feel you are letting your dog down sometimes by not giving them as much attention as they deserve but a day or two at the day care a week puts our minds at ease.

Roger was great sending photos and videos of Kobe on his first day and letting us know how he was getting on etc. It really put my mind at ease. Also their Facebook page is great to check in an see what your own dog and all the others are up to on the days you leave them. Its actually so good that even when Kobe isn't there I check it to see how happy and content all the other dogs are! A picture tells a thousand words and to see such a bunch of happy, well cared for dogs is great. I also have to say that since bringing Kobe to the day care that he has become more balanced as a pet and is now excellent and attentive when we go to the dog parks ourselves which is great as he was easily distracted beforehand which was a worry. I think his interactions with the dogs at Urban Paws and especially Roger and Melinda has helped greatly. I also know Kobe loves Jess as I have seen him follow her around in photos and videos.

I have got the guys at Urban Paws to do a bit grooming and washing session a few times and Kobe comes back squeaky clean. Why can I never get him that clean??

But overall I think what makes the place is the team at Urban Paws. I have never seen a place so customer focused and they genuinely care about all the animals coming through the doors. I never write reviews (I am very lazy!) but we feel so lucky to have found the team at Urban Paws and look forward to many years for working with them. The only thing I am afraid of is that they are going to get even more popular and you will have to book your dog in a year in advance! But seriously I would recommend this place to EVERYONE and even if I moved another area I would still make the trip to drop Kobe off. Keep up the good work guys! . A++

13 Jun 2014

Jasper gets so excited as we approach Urban Paws in the car you'd think we were taking him to the beach. You just know he's happy at Urban Paws. And if he's happier and more relaxed then so are we.

Toby Collins
09 May 2014

Above and beyond. Easiest way to describe the kind of service you get here. They have done wonders in not only caring for our two high maintenance Mutts but also have spent a lot of their own time improving their behaviours. Wonderful joint.

verified email - 29 Mar 2014

I was looking for a day care and grooming centre to drop my Moodle at during the day so that he could experience socialisation with other dogs and some stimulation away from home. My preference was also to have George groomed at the same time. Upon arrival I was greeted with enthusiasm by Roger and offered a tour of the centre prior to George commencing his stay. Roger explained the costs associated with grooming and day care. Which may I say are very reasonable. He was also providing training assistance to an owner who's dog had a jumping problem. I was also taken back how clean, neat and tidy and well set out the area was. I felt at ease when it was explained that new dogs are socialised during each attendance and then following attendances and that there is provision to separate small, medium and large dogs. Food requirements are also taken into account which is important for dogs with allergies. Last but not least I was asked my grooming requirements by Melinda and advised a pick up time before I left. During the day at work I received a lovely photo on my mobile phone of George and his new play mate bonnie, which made me smile and put me at further ease. Upon arrival at the centre I then had a further tour and could see that the dogs also had a play area and toys. I was informed that staff allocate play time during the day with the toys. I then visited Melinda in the grooming centre as she was just finishing George and I was very very happy with his cut. She had listened to my briefing carefully and I could see that George was not stressed and very happy. I noticed that there was also a staff member present with the dogs whilst they were in the outside area which was also great to see. I am not related nor friends of the owners Melinda or Roger and this was my first experience using Urban Paws Doggy Day Care. I would not hesitate to recommend this service which exceeded all my expectations. Most important to me is Quality of service received, Customer Service and Value for Money. Urban Paws ticks all the boxes. George is looking forward to his next visit. A big shout out to the owners and staff at Urban Paws, well done guys.

Approximate cost: $93

verified email - 17 Feb 2014

Utterly fantastic service every time from Melinda and Roger! always assured the personal touch for you and your loved ones, and I reckon I've used every service they have on offer, starting from them visiting my dogs in quarantine when they first came over from Scotland with me almost four years ago. I love knowing that they are well looked after when I leave them for the day, or when they go on they'r holidays to Roger and Melinda's, and could not have managed without their support, love and guidance when Roddy went on his journey to the rainbow bridge xx

13 Feb 2014

Gus has been with Roger and Melinda for almost 3 years with their dog walking group and attends doggy daycare at least once a week. He loves it! The mental stimulation, exercise and socialisation Gus receives daily makes him a happy and well adjusted dog. Gus' safety is always their first priority and their level of service and communication is impeccable. The daycare facility has a fabulous outdoor play area. I love being able to go to work knowing Gus isn't home alone all day.... A wonderful service which I can highly recommend.... Megan

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