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UrbanYou

check icon 3.9 (26)

Opening hours

Monday:

7am-7pm

Tuesday:

7am-7pm

Wednesday:

7am-7pm

Thursday:

7am-7pm

Friday:

7am-7pm

Saturday:

7am-7pm

Sunday:

7am-7pm

Public Holidays:

7am-7pm

Service awards

Portfolio

Reviews (26)

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verified email - 06 Apr 2022
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

DO NOT USE THIS COMPANY. They send gardeners out in flooding torrential rain and charge you for the service, then try and make replacement last minute services on same days of flooding torrential rain. they do not answer phones or respond to text messages and then get upset and hang up when you raise your concern about the lack of professionalism with regards to the kind of bookings they make

verified email - 06 Feb 2022
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Since dec 2021 a friend has had her garden job cncld 8 times plus 2 x no contact. Do not use this co.

verified email - 21 May 2021
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

We had a reoccurring fortnightly booking and every time we would get a text on the Thursday we are trying to secure a cleaner for tomorrow then I’ll at Thursday night. Sorry we couldn’t get a cleaner we will get one for Saturday. Then on Friday we would get a message sorry we can’t get one for Saturday. What is the point of a reoccurring booking if you can never get a cleaner. Very annoying and leaves us stranded.

verified email - 05 Mar 2020
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I was a former service provider for UrbanYou, and I do not recommend anyone to sign up with this company. In the beginning, they encourage us that they will support us at any issue, they will be fair with customer complains, but that's all bullshit. The only thing that they care about is the customer and them. They have no regard for the service provider. They have made up some bullshit policies that would only benefit the customer and themselves not us, "like the customer does not have to physically be present at the property while the job is being done or even to be present at the end of the job to check whether it's completed". And afterwards, if the customer gives bad feedback about the job we will have to re-attend the job at our own cost, which is quite unfair. They will always send us the bad feedback received but never good feedback. I get two different types of feedback that is provided by their customer service and another one from the head of the support team. And even though I try to justify the matter some the idiots in their hierarchy will not try to understand. They have included services which aren't possible doing in the given time, for example, cleaning a dirty oven from one hour. The worst part of all is making theories of their own and they remove us from their system without any prior notice or warning, suddenly one day you get a call from an UNGRATEFUL RUDE women named Cindy (So-called head of the Department) saying that your business does not suit our standards and will no longer have you in our system. No discussion or considerations, just the decided and that's it. I will not recommend anyone to work with these ungrateful bastards!! Do not take the opportunity to be disappointed!!

verified email - 21 Jan 2020
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

very bad in both custmer and cleaning service, i got charged $105 even after cancelling booking before the booking date by 4 days. the only answer i got is that "we sent a text that all booking are cancelled after the next scheduled booking" . i asked to cancel all booking 5 days a head, full stop. why would you cancel it after the next one which is 5 days ahead and i did not ask for.

verified email - 21 Jun 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have a fortnightly clean with UrbanYou and they do a fantastic job. The cleaners are always on time and friendly and the house is always left immaculate. Highly recommended.

Approximate cost: $105

13 Jun 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I had a gardening service done a couple of weeeks ago. I live on a rental property and the yard was over grown as neither myself nor my partner are good with gardens. We tried to keep it reasonable but finally relented and paid for a service. Rob, the gardener who did our job, was AMAZING! He was very professional, worked hard and fast and has turned our yard around and looking so much better. He was able to provide me with advise on how to maintain my yard and armed me with some brands for weed killer. He knew what he was doing and I cannot thank him enough for what he has done. I am now getting a post reno clean done in 2 weeks time and cannnot wait to see how the team does!

29 May 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I had an end of lease clean with UrbanYou and the team they sent out were amazing. There were 3 cleaners in total, and they had my empty apartment looking perfect in record time. Very thorough and great attention to detail. Would definitely use them again for a bond clean. Thanks guys.

Approximate cost: $250

17 May 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great cleaning service with very friendly and professional staff.
The online booking process was super easy and when I've needed to contact the customer support team they have always gone the extra mile to accommodate my request.

Approximate cost: $150

verified email - 16 May 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Easy & quick booking process. Next day availability. On time. Great clean. Credit card payment & email invoice. Overall great service!

01 May 2019
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The cleaners who attended my Spring Clean that included everything as normal plus windows, sills, balconies, fronts of cupboards, kitchen cupboard internals including removal and replacing of my pots & pans and crockery, was done with such care and was more than I'd expected. I was excited to walk through the front door, as it "felt" clean, and as one does, when going through, I was checking corners of the room, skirting boards, window sills, under tables and chairs etc for dust, and the cleaners had been most thorough. There was nothing left to do but fire up the barbie and pour a glass of wine! Great job and will have the Spring Clean done every 3 months from now on.

Approximate cost: $375

verified email - 11 Dec 2018
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I would NOT recommend this business. Had an end of lease clean done and a carpet clean and Urban You have spent the past few weeks dodging my claim for their 100% bond back guarantee after I received the adverse report from the estate agent for their poor cleaning.

Tried contacting them multiple times and they were unavailable then they blamed their servers for not sending an email. Just poor substandard service all around. BUYER BEWARE

Approximate cost: $385

verified email - 30 May 2017
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

I had the worst experience with them. After paying near $650 for a moving in clean, I was treated disrespectfully by the cleaning team, was charged for more hours than they spent in the place and was unhappy with the results. After calling on the same day and the next to complain about the unprofessional behaviour of the cleaner and bad job provided, I was asked to email photos of the issues which I did a couple of days later to which I had no response for 10 days. Finally heard back after chasing up twice just to be told that they needed to know earlier about the issues (I called on the day after) and had sent the email to the wrong email address - I replied to the quote email that apparently wasn't meant to be used and somehow it was my fault (this was after I was accused of looking up the consultant personal details????). I did not hear an apology about the behaviour of the cleaner at all and was told that everything was basically my fault. Worst service ever. [redacted gneeralisation]

Approximate cost: $650

View all 4 comments
nathang4 21 Jan 2018

Wow, sorry you had this experience. Did they ever resolve it with you?

UrbanYou 22 Jan 2018

Hi Nathan, thank you for sharing concern. Please see our response above which outlines our response to Carolina to resolve the unfortunate experience which occurred in July last year. All the best, Elke, Director at UrbanYou

Hi Nathan. I wouldnt say it was resolved. I never heard back from them until the response here and few days later noticed they refunded some money into my account (from memory about $60?). That was in July, almost 3 months after the issue happened and only after the bad review - probably just so they could respond saying it was resolved. The main issue for me was that they were so rude to me on the phone, blaming me for their incompetence and NEVER apologised to me. The only option they gave me when I first called was to send the team back but I didnt want them back in my home after how they made me feel. I was in the middle of a massive move and only had time to email them after their 72 hours deadline... In the end I was just too tired to fight and left it like that. I now make sure I tell my friends and anyone I know to avoid them at all costs. Hope you find someone good :) All the best.

07 Oct 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Good service..very efficient..very good cleaning job...do what you request...very happy overall with service and cleaning job

verified email - 20 Apr 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

So easy to book online, very responsive to my special requests. Lee my gardener was excellent. So polite, efficient and proficient. I couldn't fault him. He cleaned up after himself and kept me appraised of his progress. Very professional young man.

verified email - 25 Jan 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The team were responsive and completely understood what was required. This organisation is professional, savvy and quick to get all service components aligned for an outstanding outcome. My previously arranged cleaning team didn't bother showing up for my end of lease clean so thank goodness for UrbanOutsource! I will be using them again on a regular basis.

verified email - 20 May 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I was in desperate need of a cleaner, so I googled local cleaning services and found UrbanOutsource. I booked an appointment with them and the next day I had a cleaner come around who was very efficient.

verified email - 15 Feb 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very impressed with the quoting and booking system .. Lucy has been great and I was very impressed with the professionalism when I called the office to discuss my booking. The cleaner did a great job. UrbanOutsource suited my needs perfectly.

verified email - 15 Feb 2015
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I was absolutely thrilled with the job - saved me so much work. The gardener was great - I explained to him what I required and he worked tirelessly for the 3 hours - no longer is the front of my house a jungle.

verified email - 30 Jun 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

UrbanOutsource is your one stop website for professional household services. All the hard work of searching for the right team to help around the house is done for you, the process is very easy and the team make it a pleasure with ease of booking, payments, communication & the right service to suit your needs.

verified email - 25 Jun 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

My garden was in need of a pick me up after a few months of winter neglect. I found a gardener through UrbanOutsource, which was a quick and easy process I could do at a time that suits me (when the children are asleep!). The gardener was punctual, friendly and did a wonderful job sprucing up our tired garden. I now use UrbanOutsource for my ongoing garden maintenance. Thank you!

verified email - 22 Jun 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very easy to book & pay online, good communication, the handyman confirmed the day before & came at the time promised. He was courteous, punctual and very professional. Fantastic service, I'll definitely be using UrbanOutsource again.

Iloveshopping 23 Jun 2014

Wow all these reviews are outstanding and good to read, will need to give them a call thanks to everyone

verified email - 22 Jun 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

UrbanOutsource was quick and easy to use. The landscaper arrived right on time, he was friendly and did more than what had been requested. Great value for money!

verified email - 22 Jun 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I needed a cleaner at the last minute, and UrbanOutsource had someone available for the next day. Booking the service was so easy and the cleaner arrived on time and was very friendly. My apartment looks great!

verified email - 22 Jun 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hooray for UrbanOutsource. I'd been planning on getting some garden maintenance work done for months and sought some quotes from another website. However, I was inundated with multiple quotes and simply did not have the time to follow up on any of them so 6 months passed. In contrast, it took minutes to get it organised through UrbanOutsource and the service (both from the UrbanOutsource team and the gardener) was professional, efficient and cost-effective. I will definitely be using your services again. Thank you!

Velvethearts 23 Jun 2014

Thanks for the tip, will pass info onto friends who are looking into garden renovations at the moment!

verified email - 22 Jun 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

It's easy to get an appointment, prices are reasonable, the cleaning professionals do a great job. My cleaner Sue was great! She always wants everything to be perfect and won't settle for anything less. She is quick which makes me feel like she's honest, and she's really nice!

nathang4 21 Jan 2018

Sounds like an overall positive experience