17 reviews about Utter Gutters

verified email - 29 Sep 2023

The verandah is fantastic. Exactly what was discussed and what we wanted. The workmanship is great and the end product looks fantastic. I highly recommend Utter Gutters.

Approximate cost: $20000

verified email - 08 Jun 2021

NOT recommended - Paid $1,540.00 for a Pergola water leak in Dec 2020 and reported unsatisfactory work on 9/2/2021 after experiencing 1st rain. No results after 25 phone and text conversations. Needed to contact Consumer & Business Services for assistance and had the work fixed on 21/5/2021. Just not good enough, terrible customer service.

Approximate cost: $1540

Anonymous
14 Mar 2019

Excellent job. Very satisfied customer. Very professional service.

Approximate cost: $10000

18 Feb 2019

Installed a lovely new Stratco Pavillion from Utter Gutters Quick turn around time. Ease of communication with management and trade/admin departments. Helpful sales consultants with meaningful advice. Competitive quote backed with a long standing guarantee and warranty. Tradesmen were dilligent, timely, productive & courteous. Cleaned up worksite afterwards and our new pergola looks amazing. Highly recommend.

Approximate cost: $20000

22 Dec 2017

Our experience with Utter Gutters was outstanding. We have no hesitation in recommending this company. Our verandah replacement was a considerably large job, coming with its own set of installation challenges. Each of the team worked closely with us to deliver to our requirements. A very professional group. The end result is a quality addition to our home.

20 Dec 2017

I'm really happy with the great service and professional work! I would recommend to all my friends. Thank you so much

03 Nov 2017

Team Utter Gutters my wife and I thankyou.
Firstly your team replaced all of our gutters, complete with gutter guard. Tradesmen were qualified which showed in there completed works arrived on time and very polite. This year is the first time we haven't had our gutters over flowing.
As this first installation was competitively priced and faultless we then engaged team utter gutters to install our Stratco Pavilion. 2 great Australian company's 'Stratco' and 'Utter Gutters' working together installing our inside outside entertaining area. A large old pergola and veranda needed to be removed which was not very accessible. Nothing too hard for Utter Gutters. The Pavilion is now complete materials and workmanship faultless.
Our $50,000 investment has been seen by our families who are now looking into the installation of a Pavilion via Utter Gutters.
Well done Utter Gutters.

verified email - 20 Oct 2017

Utter Gutters are a very professional Company who stand by their word and committment to the customer. As a new customer of Utter Gutters I highly recommend using them.They were punctual with quote and completing a gutter guard job to my home in the western suburbs. I had to look around the western suburbs as the previous Company who had our work order sat on the job for over 6 months and still could not give me a time when the job would be completed. As a real estate business owner I understand the importance of ensuring all customers are happy with our services. I was definately happy with Utter Gutters pre-sale service and after sale service also. Thank you Rosalie

20 Oct 2017

Really easy to deal with, prompt service, and very reasonably priced. I would recommend this company to family and friends.

verified email - 17 Sep 2017

Dont use utter gutters!

Quoted professional and reasonably priced so accepted.... Unfortunately all down hill from here!

Misquoted lead times led to great frustrations. When attemps made to follow up i was always told by reception that she was unsure, and someone would call back. No one ever did. 5-6 calls were made over 3 weeks. No call back received. The gutters just showed up with a company sign slapped in my fence (no permissions given).

Finally demolition took place, but by father of installer, as Luke (his son) decided to take a surpruse holiday the week my install was to take place. Plants left broken and squashed all around house. Little care taken. Didnt make a big deal at this stage, but still not impressed.

Then finally came the install. At first i was happy, but then came the rain and the roof leaks. I called Luke Harrison (installer) and advised of leaks. He came out Monday (2 days later) to look. He filled my roof with silicone and left. Days later more rain and more leaks. Called Luke again and he said the issue wasn't his. Apparently my roof always leaked, and it had nothing to do with his work. (Funny, as the leaks only started after his job...) I i replaced the siliconed tiles with spare ones i held as per advice of Luke, but roof still leaked.

Called utter gutteds direct and after a few attempts finnally spoke to a manager (they do exist!). He backed up Luke, but said he would send out the man who quoted to have a look.

Ironically, my neighbour had a friend round who was a roofer. He popped on my roof and had a look. He put some capping ends on gutters, adjusted the fall and replaced around 15 more un-siliconed, cracked tiles that followed the gutter line. Surprise, surprise.. no more leaks!

Now, i cant post photo's on this forum, but just to clarify, when i say leaks, i mean water dripping down my walls and out of a door bolt. Do u seriously think this was existing utter gutter! Get real!

Do yourself a favor... STAY AWAY FROM THIS COMPANY!

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