WaterStore Poly Tanks

check icon 4.5 (15)

Business details

Opening hours

Monday:

8.30-5.30

Tuesday:

8.30-5.30

Wednesday:

8.30-5.30

Thursday:

8.30-5.30

Friday:

8.30-5.30

Saturday:

9-12

Sunday:

closed

Public Holidays:

closed

Service awards

Reviews for WaterStore Poly Tanks (15)

Write a review
4.5
15 reviews
5 star icon
11
4 star icon
3
3 star icon
0
2 star icon
0
1 star icon
1
Service Rating
4.7
Quality Rating
4.6
Value Rating
4.5
narellek
1 review · 410 points
verified email - 23 Jun 2016
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0

Must have missed the boat here....These guys have left me with a flodded backyard for 3 weeks without any attempt to help or even send anyone out... I'll be posting pictures of the damage and emails also (its a fault in the structure of the poly tank) - Desparate calls for help are answered with the occasional email and excuses but ultimately have only seen well.. nothing. I have to judge by their action its a '0 star' for after sales service.

FYI - Their excuses have ranged from - 'its a tank we no longer look after as the supplier is out of business (thanks - so I'm high and dry?)' and 'my manager is away - he will call you'. Have been handed across 4 different folks in 3 weeks- each of whom appear to have limited ability to even have someone come out to inspect the issue. V unhappy.

I know they have local agents as they had dropped this in conversation (I'm in Melbourne) but nothing .........

I am sorry Narelle Kossatz. Head of Legal And Compliance at energy matters I can't seem to find any record of waterstore ever selling you a water tank .I am sure the leagalities of a false review would constitute defamation wouldn't it !

narellek 23 Jun 2016

To add insult to injury I have just been threatened with a defamation case.

lorants
1 review · 0 points
verified email - 21 Oct 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

Got my tank delivered last Tuesday.
Great delivery service! Fantastic to have so much effort going into getting it in the right position.
Really appreciate the quality of service from Trent.

Cheers
Lorant

yvonneb19
1 review · 0 points
verified email - 06 Oct 2014
Service Rating
5.0
Quality Rating
4.0
Value Rating
5.0

I purchased a 10,000 litre water tank recently. Happy customer, will use you again, plus recommend you.

verified email - 03 Oct 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Service: Staff are knowledgeable and helpful, with a relaxed patient manner with customers. We wanted a water trough and the guys were good at explaining all the types to us.
Product: a great range of troughs, tanks and other poly items we viewed on display at a Ballarat field day. This can be confusing but the guys took the time to find out our specific needs and we ended up with exactly what we required.
We are very happy with the trough we bought at a verycompetitive price

rayc9
1 review · 0 points
verified email - 03 Oct 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I purchased a 2000 litre slimline tank. The whole process was first class. Delivery driver very courteous and very helpful.

kathyt12
1 review · 0 points
verified email - 19 Sep 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I purchased a 33,750 litre poly tank from WaterStore in September. The experience was Awesome - thank you!

donnam42
1 review · 0 points
verified email - 24 Aug 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Bought a 33,750lt tank from WaterStore in August. Great to deal with from the first phone call until delivery.

mickw8
1 review · 0 points
verified email - 29 Jul 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I purchased a 2250lt tank and an Orange pump recently. Very impressed with all sectors of this company. Well done.

jodien11
1 review · 0 points
verified email - 28 Jul 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

In May I purchased a 5000 litre water tank for the garden. Fantastic to deal with - great service, fast delivery - stress free!

ianb28
1 review · 0 points
verified email - 27 Jul 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

I purchased a 22,700lt poly tank in June 2014. Everything was as promised, when promised. Thank you.

jacquis3
1 review · 0 points
verified email - 26 Jul 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Purchased a 10,000 lt mist green water tank in July via Ebay. Excellent appearance, quality and contact with WaterStore. Extremely happy with service provided by the Driver, and have already recommended WaterStore to others. The transaction was easy, and great communication.

libbyj1
1 review · 0 points
verified email - 25 Jul 2014
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I purchased a 5000lt tank for the garden in May. The experience was just fine, prompt and direct.

duncanl2
1 review · 0 points
verified email - 15 Jul 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent and professional service from first contact with Peter through to dispatch, then on to delivery - many thanks.

trevorm4
1 review · 0 points
verified email - 14 Jul 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Tanks arrived safely - thank you.

I would also like to compliment Trent on his customer service. He was patient, as I wasn't quite ready for the tanks to be installed, but he was patient and only was concerned with making sure the installation worked for me. Great service. Thank him again for me.

From my perspective, dealing with WaterStore has been a great experience.

timjoyb
1 review · 0 points
verified email - 14 Jul 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Doug, the tank is now installed. May we take this opportunity to say to all those involved from your end, what a pleasure it has been doing business with WaterStore. The communication is excellent from you, Lynne in accounts,the lady that rang Monday morning scheduling delivery ( I forget her name) and Damien delivering the tank this morning. We are constantly telling anyone interested about your tanks and service. The trough will probably get a bit of use this summer as a paddling pool for our 2yo grand-daughter before it gets service as a stock trough.

Please pass on our thanks to all concerned.