Thanks to Daryl and his team on the design & installation of my new kitchen. The job was completed within the agreed timeframe and the workmanship is excellent. I fully recommend We Do Kitchens. True professionals
I Would highly recommend We Do Kitchens
Daryl, Justin and team were very professional at work quality of work was excellent. Our kitchen looks amazing and we are loving it
Daryl ,Kerry and their team were very professional from himself to kitchen installers all went well with no problem too big or small the design and finish was excellent and i highly recommend them
Approximate cost: $11000
Daryl came out to our property for an inspection of the kitchen and tried the hard sell by offering a discount and a take it or leave it approach by trying to sign us up on the spot and demanding an up front deposit of 10%. We requested a written quote which he would not do. This conduct is unethical and I wouldn’t recommend doing business with this company
We are entirely satisfied with our new kitchen design and installation. The team at WeDoKitchens were efficient and professional and the work was completed in 4 days with minimum disruption. It fully met our expectations and represented good value for money.
Zero rating! Terrible company. Had two drawers that didn’t work, plus a dodgy cupboard door.plus other stuff not done. (Kitchen bin in the wrong place, and no lights under the wall cupboards that were requested at the time of order) . Tried 8 times to get this rectified, in the end was just ignored. Appalling customer service. Wouldn’t touch with a barge pole! The ONLY good thing about this company is the tradesmen they use! They are great!
Wow you must be the only one to had issues. All the other ratings are great. I still have engaged them based on all the other great reviews.
We Do Kitchens recently installed our new kitchen and we are fully satisfied customers. Daryl is great to deal with. He has a team of reliable tradies who can install a kitchen including complete all electrical, plumbing and tiling work. The whole team is professional and courteous - something that I honestly did not expect.
There was a minor delay in terms of the tiler coming in to install the splashback, however one text/call to Daryl and he sorted the issue out within the day.
I am so glad we found We Do Kitchens, because I thought that a kitchen renovation was out of our budget, but Daryl made my dream kitchen a possibility. Can highly recommend.
We can highly recommend the team at WDK’s from start to finish we had a very positive
Experience.
From the first phone call to Kerry we felt in good hands.
The whole team from Daryl who designed and managed and Justin who co ordinates all the trades where very professional, honest and reliable.
Justin went above and beyond and met all of our requirements in the build and our kitchen is all we hoped for and more.
All of the trades were punctual, courteous and experienced and excellent in their work.
Thank you to the whole team.
Regards
John and Sue
Daz & his whole team of tradies were great from start to finish. Very professional & friendly guys. Attention to detail was perfect & very little mess to clean up. More than happy with the outcome. Highly recommended
Absolutely thrilled with our new kitchen.
The service from start to finish has been fantastic. From our initial phone call through the design and installation could not be happier. The tradies were efficient and polite and Kerry was always happy to answer any queries I had along the way.
Definitely recommend these guys if you’re looking for a new kitchen.
Approximate cost: $15000
I wouldn’t recommend them. They were three hours late on removal day and installation day. Spent most of the time on his mobile and smoking. Charged more than $900 more than the installer who was here for SIX hours. An electric tool owned by my builders apprentice disappeared. They vehemently denied it was taken but after my PUSHING the issue it suddenly appeared. [removed comment] There was a problem with a cupboard - Just wanted to move it even though I knew it couldn’t be moved. Eventually another cupboard was made ([removed name] only one hour late for the next visit) The tradesmen were great [removed comment] They didn’t phone to ask if I was happy with the kitchen! I wouldn’t recommend them if I was paid $1000000.00!! I was very upset about the exorbitant fee charged by the site manager then asked for the cheque to be made out to him not the company.
What a fantastic end result, affordable and timely. Daryl was so very professional and remained flexible and responsive. I can not thank “We do Kitchens” team enough.
Approximate cost: $8500
If customer service, ownership of service failures and a professional customer centric approach is important to you I would suggest you think twice before going with this company. I would also recommend caution with the contract terms. The trades they used were brilliant . They were professional, punctual and only ever asked for payment when the work was complete. The company and its “project manager” were the only ones we paid up front and the only ones we had issues with getting timely responses to complete the project. We are reasonably happy with our kitchen but not with the service provided. We had issues with a number of components missing or incorrect and overall it took about 6 weeks to get the job to completion. We are 40 days on and Saturday I had an issue with the cooktop. When I called the owner he stated he could not assist until the Monday. Not having received a manual with the unit it was difficult to troubleshoot and has been difficult to download a handbook online not knowing the model number. None of their paperwork gives any information on the appliances sold and we are yet to receive a final invoice from them for monies paid up front.
Darryl
That you have taken 7 weeks to respond and only on this forum speaks volumes to my review. Dont bother I have rectified the cooktop issue myself. I stand by my review even if you have had a number of fully satisfied customers.
Great to see that Tony has now raised his review from 2 star to 3 star and that he is happy with his new kitchen and also praises our trades people. He has now finally admitted by text that the cook top was not broken as he said in his first review and the truth is he didn't actually rectify anything as he now states in his second reply. He simply needed to press the child lock button which is clearly defined on the front control panel with a key lock symbol. We have never before had a customer that couldn't find this button in just a few minutes or call our electrician who installed the unit for assistance. All appliances however do come with operation manuals but his must have been thrown out with the packaging. We ask ALL customers to send us text messages for service so we have a written record of all communications, this guarantees that calls for service are NEVER overlooked. I've told Tony again and again that he simply called me at a bad time when I was just walking into surgery to have eye injections and regrettably failed to remember his call when I came out, but no matter how many times I apologize he still wants to crucify me on line and by text for not calling him back that same day even though we had traded text messages many times before this event and he could have sent a reminder. If he had just texted his request or made some second attempt to phone us back then our staff could have sorted his problem out in just 5 minutes. He goes on about our service but fails to say that he called me early on a Saturday morning about a concrete flooring issue and we had it worked on and sorted before midday that same day. As we usually receive 4 and 5 star reviews so I don't see any need to read reviews every week and I certainly didn't expect to receive this review after seeing his kitchen finished when I personally delivered his wire corner units. We service our customers 24/7 by replying to direct text messages and not by reading or expecting to see important service related communications on a review web site weeks after the fact. He paid Justin for the rip out and tipping fees when that part of the job was completed and not up front. Our payment terms are FLEXIBLE and are in total compliance with department of fair trading guidelines. The job was to remove and build in new walls, redirect plumbing which involved concrete cutting and install a new kitchen. He had a fully operational kitchen within 2.5 weeks and his job was 98% complete within the time frame given. He did wait a few more weeks to have glass splashbacks installed along with 2x wire corner units which were out of stock with our supplier. Some wall fillers and a bar back were supplied and fitted the week after the initial installation due to them not passing through our strict quality control area but that did not extend the job beyond the expected finish date.
Final comments by owner.
Daryl Murray
WE DO KITCHENS
Thanks Darryl you have just clearly defined the contempt with which you hold any customer not 100% satisfied. I need add nothing further than to say I will never again deal with or recommend your company. Good luck for the future.
I am delighted with my new kitchen and very grateful to We Do Kitchens for their expertise and professionalism. I have never undertaken a renovation before, and let's face it, it's a big investment financially. I wasn't sure what to expect but from the outset, Darryl was collaborative, listened to what I wanted and translated it into a beautiful kitchen that I am very proud of. His vast experience in the kitchen business means he can offer valuable insights into what will work, won't work, or might work better in your particular space. His team of tradies is terrific - as so many of the reviews have said, these guys are hard-working, on-time, very tidy and take great pride in their workmanship. The end result is a kitchen that is as functional for me as an enthusiastic cook as it is aesthetically pleasing to me as a fastidious perfectionist - and I love it! When I first obtained quotes to do my renovation, I was courted by fancier salespeople than Darryl - but I had a strong feeling that he wouldn't let me down. So I went with my gut - and Darryl and Kerry and the team delivered.
I highly recommend We Do Kitchens. They were very professional and efficient throughout the entire process of designing, quoting and installing our new kitchen. Daryl was excellent at listening to and interpreting my requirements for the new kitchen and the result has exceeded our expectations. His experience and design skills were invaluable. All the trades were professional, curtious and efficient. The istallation was started and completed on time. I love the new kitchen, thanks Daryl and Kerry.
This company is highly professional and coordinated a team of very skilled and likeable tradies, who turned up on time and took pride in their work. How many times do you hear of people saying they had a good experience with a renovation? We can truly say it's been a joyful and exciting experience. Daryl and Kerrie provide a quality product for a reasonable price and the end result is amazing. Make life easy for yourself and call them today!
We went with We Do Kitchens to renovate our outdated kitchen. The quoting process was fast and simple. Once we decided on a design and went ahead, we had a few last minute changes we wanted, which they were more than willing to accomodate, providing alternate ideas and support. The delivery and install of the kitchen was fast and smooth. The end result was fantastic. We couldn't be more pleased. Highly recommended.
We were very impressed with Daryl and Kerrie at WDK from our first meeting. The kitchen design more than met our expectations. All work was carried out in a professional manner. All tradesmen were polite and efficient and dealt effectively with any issues. A great crew who know their work and clean up any mess every day.
We are more than happy with the end result.
We Do Kitchens has done a splendid job on my kitchen and I really appreciate the care and effort they have put in.
Many thanks to Daryl & Kerrie for a great deal on our new kitchen, the quality of the cupboards is superb and the stone bench top looks outstanding. All work by installer Glen was relaxed in super quick with no mistakes, the bench top guys did a great job with measuring and installing. My wife and I have a kitchen to be proud of, thank you very much We Do Kitchens. We would definitely recommend WDK to everyone.
Re: I would like to thank Daryl and all his team of tradies for a great job on my kitchen i absolutely love it so once again thank you to Justin Les Anthony Glen Len and Craig. I would recommend you guys to anyone who need any of your services fabulous...Murray
I did my kitchen Reno through We Do Kitchens at St Marys in May of 2016. It would include renovating an external laundry, so that it would be an internal one & part of the kitchen. I was told originally that it would take 3 weeks. It took longer than 2 months!
[Redacted name] from We Do Kitchens (WDK), was very nice. He came up with a design that I was very pleased with. I was given 2 prices – one for the kitchen cupboards & then one for the trades. I would have to pay the trades individually. I had no problem with that. I was also told that I would have to get my own painter (that really seems stupid to me, when painting is part of a renovation). I would also buy my own tiles for the floor & the splashback, as well as my appliances.
After signing the contract, I was given NO extra paperwork. [Redacted name] had some sort of worksheet that he worked out the cost of the trades. I was told a certain amount for the trades. I was not given a copy of the worksheet nor was I given a copy of my kitchen design. I have had to ask when I should have my appliances delivered, when to have the painter there. I was given no ‘time table’ of who would be there & when. I was doing all the chasing for each part of the reno.
In summary, I wouldn’t recommend We Do Kitchens. I think the kitchen looks great. I love the layout, but it got to a point that I felt that once they had my money, they didn’t give a damn about my kitchen. Not once has [Redacted name] contacted me or checked out how the kitchen turned out. Their project management style? Seems to me that they have none. If you want a more detailed review that goes for 3 pages, please email me at [email protected] and I will gladly forward it to you.
Dear Heidi,
Thank you for your review, we are please that you mention that you love the design and that you think your new kitchen looks great so there can be no question about the quality of our product and workmanship.
This was a major home renovation and not just a simple remove and replace kitchen that takes 1-2 weeks.
Anybody reading this review should question why it is inconsistent with 98% of all other happy WDK customer reviews. This client was not told that the entire job would take just 3 weeks to complete and the contract now open for public viewing does not stipulate that a 3 week time frame was ever given. This job was extensive where a builder needed to remove 2 large internal walls and flooring and enclose external doors and windows etc etc, plumbing also needed to be moved as the laundry was being relocated and concealed. On the issue of the painter I told the client that our painter had recently passed away so this comment about it being stupid we find totally insensitive and in any case 95% of customers paint themselves or find a painter from the local paper. Our records show that the kitchen cabinets and bench tops were installed in just 1 day as usual without a hitch and that appliances and water were all reconnected about 4 weeks after the actual builders start date. The customer did inform us that the builder had left some rubbish on site some 8 weeks after the start date but this does not mean that the project took 8 weeks to complete. Plans are given to those who request them and are always given to DIY customers. Justin from WDK who managed the job would have given the customer a trades price sheet on his first meeting otherwise she would not know how much to pay, who to pay and when to pay ... to also say that there was no time table given is totally incorrect, we have a schedule that we all work to which always gives customers a start date, a delivery date and an installation date. We also assume that clients would know that they need to have their appliances, sinks and taps all delivered in time for the project start date. Ironically justin made at least 10 visits (more than any other job in 2016) to her home to respond to questions and to check on the work that was being done however the client was almost never home and left a boarder there to communicate with Justin. I have a long list of text messages sent back and forth as I have with all customers so to say that we didn't give a damn or didn't communicate is very disappointing. I asked my wife Kerry to call the client when the project was nearing completion to arrange a time for me to revisit and I was sitting right beside her in my office when she made 2 calls to the customers mobile and left 2 messages and the client never called us back. This was not a typical remove and replace kitchen which usually takes 1-2 weeks to complete and we are willing to give any new customer a money back guarantee just to prove this review wrong. If you read our other WOMO reviews anyone can see that this review is not a true indicator of our service which we feel has been misrepresented by this review. Once again we are pleased that Heidi loves the design and the end result.
Regards
Daryl & Kerry Murray
Owners
We Do Kitchens has been a great experience from the Quote with Daryl & Kerrie to Demo Day with Justin through to Glen installing the kitchen in record time with his lovely assistant..Electrician Luis.. Plumber Jeff. Plasterer Richard..Range hood Installer Matt..and Peter the Tiler have all got our vote..
We now have a fantastic kitchen..Thank you We Do Kitchens..
We Do Kitchens have just replaced our Kitchen and have done an excellent job. Justin and his crew were all courteous,on time,clean and went out of their way to ensure everything was perfect. Any hiccups or problems were sorted out without any fuss and the project was completed on time, at a reasonable cost, without any extras. Justin must be praised for his overall control of the project and Darryl and Kerrie for their help with any queries we had. The kitchen is a complete Transformation, better than we expected and completed without any of the difficulties we had heard about from other people with their projects. We would recommend We Do Kitchens without hesitation. Thank you.
We had We Do Kitchens supply and install a complete new kitchen and laundry and the reno was seamless. Darryl was on time to do the quote, listened and worked with what we wanted, didnt try to sell us what we didnt want/need. The installer Glenn knows his job and does it well - he arrived early morning and worked solid into the evening to complete the install, which was perfect with no rectification work required. Job site left clean and tidy. Our previous kitchen was an uninviting room - it is now the hub of our home and where everyone hangs out. So happy with We Do Kitchens we are returning to have them do a 2nd property for us.
We do kitchens delivered us a good quality kitchen at an excellent price as promised. Very happy with the end result.
We wanted to give our kitchen a facelift by keeping the carcass and replacing the doors, benchtop and splashback. Darryl came out and gave us a very reasonable quote (all the other companies insisted we would need a whole new kitchen costing thousands more). Darryl coordinated it all so that nothing was a hassle for me. All the tradesmen were excellent. They arrived on time, were polite, did excellent work and cleaned up after themselves. The kitchen looks amazing and I am really happy with both the quality and how it looks. I would definitely recommend this company.
I was very happy with my new kitchen, the modern and spacious look, all thanks to We do Kitchens. I had a target date and Darryl of WDK was the only one who promised he will deliver a working, fully functional kitchen and he did minus the splash back. While it took so much longer for the splash back to come, it was all worth the wait in the end. WDK has the best tradespeople working from them, from Jeff the plumber, Luis the sparkie and his team, the plasterer (sorry didn't get his name), and Glenn who did a wonderful job installing the kitchen, they were all prompt, friendly and cleaned up after every job. A very special shout out to Justin, who made it all soo easy for me. I had to constantly call him to coordinate stuff to the point of being annoying but he is ever so helpful. He is very accommodating and prompt. Thanks so much Justin, your professionalism is so much appreciated, WDK is lucky to have you. So for all these, i have no hesitations recommending WDK to anyone
I was very happy with my new kitchen. All the tradesmen were friendly, courteous and turned up when they said they would. They all cleaned up after they had finished and were only too happy to answer my questions and even suggest things I didn't think of. I wouldn't hesitate in recommending We Do Kitchens.
We are really over the moon with our new kitchen, from Daryl's first visit to the final inspection, we received a first class service. Daryl and Kerry were always on hand to answer questions. All the tradesmen were excellent. We would definitely recommend this Kitchen company to anyone. Thanks guys for a great kitchen, we love it. Denise & Gordon from Glenmore Park