In September 2016 we spent $6500 for 3 BR carpeting from Webbers. Measurement and install were great and on time. Carpet looked great. Within 6 months, the carpet started bubbling up from the underlay they installed and pulling out from the kitchen join. The carpet has its own manufacturers warranty, but the install has a lifetime warranty from Webber per contract. Probably just needs tightening and renailing in two spots, but repeated phone calls went unanswered, same with emails. Eventually we were able to contact and arrange for Webbers to send over an installer to retighten the carpet. We stayed home from work for the afternoon to do so: the installer never showed, didn't call and additional calls to reschedule have not been returned.
Webbers started well, but the follow up has been terrible with little customer care after the sale, all the more so for a minor fix soon after the install.
Approximate cost: $6500
Great experience here, I left choosing carpet quite late and needed it installed within the week, other places all shook their heads and told me it was weeks, and then didn't even turn up when i had booked in a measure and quote. Webbers were great, had good stuff in stock to choose from then and there, and fitted me in on the day I was hoping for (with only a short notice). The layers were also really great and overall very happy with the experience.
Approximate cost: $2500.00
So I haven't actually purchased anything from here but as I was trying to locate a particular carpet make and they had it in stock.
They were happy to help be out and show me the samples - and allow me to decide what colour I wanted - a big decision since I was choosing for my interstate property.
When I need my next order of carpet, I will be calling on these guys to see what they have on offer. They are located in a huge warehouse space and have a lot of carpets on display.
“I would like to thank Sam and the United Trade Link team for their great service”…
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“great price, premium service. Vincent is professional and so helpful.”…
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