[redacted generalisation]...I paid $800 for a repair service. My car was returned in a much worse condition, which not only posed a safety threat to me, but also to other road users. The vehicle - which by no means was road worthy – had to be driven back again to the mechanic for checking. Being 8.5 months pregnant, tail-gated and honked at the whole way because the car would not go above 50 km/hr, it was a highly distressing experience. 3 weeks later, (without being provided a replacement car), West Coast informed me that they could not fix the car (even though they had taken my money already). I asked for a refund so I could use the money to pay another mechanic. [redacted personal identifier], was rude, defensive and tauntingly replied "You decided to buy this car, not me and I will absolutely not give your money back. I will not have this conversation." [redacted name] walked off and went inside the office, leaving me unattended and absolutely shocked at the counter. This is by far the worst, most unaccountable, unhelpful customer/mechanic service I have ever encountered. This matter will be taken to Consumer Affairs and a lawyer for review.