Westral

4.0
based on 45 reviews

45 reviews about Westral

Anonymous
verified email - 13 Jul 2022

Westral in my opinion would be the most disgraceful company you could ever deal with. Albert Walmsley is a bully and will threaten you. Steer very clear of this business and man.

They don’t deliver the product that is visually demonstrated by their sales representatives and then advise it meets “Industry Standards” so good look. They have a total disregard for verbal contracts….. yes Albert verbal contracts are legally binding.

verified email - 27 Apr 2021

Tony installed my Timber window shutters this morning. He was prompt. courteous and did a great job.

25 Aug 2020

Justin Jones was our installer very efficient in his attitude to his job and in his approach and friendliness towards us would request him if we require any more westral products

03 Aug 2020

I hired Westral curtains to replace all my vertical blinds in my house. It’s not been a great experience. The initial meetings are great and the txts to say what’s happening is great but it falls apart after that. I have paid my entire bill but I can’t say I am happy. Three bedroom verticals are to short. Kitchen had to be done twice. Bay window in lounge the same and one curtain is longer than the other two sides it looks ridiculous also blind doesn’t sit right as the screwed in cords are in the wrong place. Rep actually admitted he was in a hurry the day he measured the house . I wasn’t, I waited all day for him. Second appointment to fix mistakes he forgot and didn’t turn up, I took a day off work and waited all day. Now customer service are ignoring me. I guess they are just trading on there reputation. It’s a shame. I have photos if anyone would like to see. I paid because 80 percent of the job is ok. Please be careful I got white verticals and the kitchen had black marks on nearly every slat. Not a good experience.

Approximate cost: $1800

21 May 2020

Great customer service from Sales Consultant Wensley Iveson. He came to measure and quote security films for fixed glass. Very efficient and polite
Very happy with the quote and am going ahead with order.

verified email - 15 Nov 2017

Avoid! Ordered blinds for my apartment. Two were unable to be installed due to a measurement error. They quoted the job to be complete in two visits, two hours of my time to meet them there and from accepting quote about two weeks to complete instalation. In total it took four months, six visits to my property, 15 hours meeting them there and countless other hours phoning for updates on any progress and writing letters of complaint (which were never responded to). In the end they refused to pay for the damage caused to the window frame when the installer tried to make the miss-measured blind fit the window. Each subsequent visit to rectify a part that had been made wrong so they had to come back again and again. Throughout the process I received what can only be described as appalling customer service. Westral appears to have no interest in reputation or ensuring the customer is satisfied with the product or services delivered. I'd previously used them to install security screens at the same property without issue but will never use them again.

Approximate cost: $1100

Anonymous
verified email - 05 Oct 2016

When consultant arrived i hoped that he would help as its his job to guide me in my choice but i think he was a dim as if the lights were out but took advantage of my wife in tge decision making but my wife went along on his advice ,when they arrived it was so different to tge colour we need very bad experience so i rang them got abuse down the phone and treatened to bring me to court if i did not pay so i has to go and pay even after the profanity down the phone other senior members of staff was not much better i hooe thst who ever reads this never thinks of going to buy off them aas thry lack the personal customer touch which i expect NEVER USE THIS COMPANY EVER

Approximate cost: $444

verified email - 05 Aug 2015

I had an old Westral door fixed very neatly. Good advice initially as Westral tried to save me money but when it dfinitely needed fixing they were very professional and tradesman arrived right day right time etc.

verified email - 05 Aug 2015

They were prompt and helpful and always showed up when they said they would.
I love the plantation shutters and have now ordered another for my bathroom.
The only down side was the wait as it was supposed to be 6 weeks but was closer to 9 weeks.

09 Jul 2015

Great product and service. Helpful salespeople, friendly and respectful installer. Shutters look great and we would use this business again in the future.

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