Wilco Home Services

4.1
based on 91 reviews

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91 reviews about Wilco Home Services

26 Aug 2015

Thanks Wilco, great job will definitely use you again! Happy I went to work with a blockage and come home with the problem solved.

Approximate cost: $400

Thanks for the review, we were more than happy to assist you with the blockage!

26 Aug 2015

I had an emergency job with the storms recently, had a blocked overflowing drain. The guy came out and fixed the blockage right away. Price was ok considering it was an after hours emergency job.

Thanks for the review, we appreciate your understanding and glad to help with the blockage

verified email - 14 Aug 2015

I would not recommend this business. They were friendly and on time to quote for the job, but their quote was ridiculously high and would be reduced only by paying an additional "membership" fee of $90 a year. When we wouldn't agree to have the work done on the spot, they charged us a $39 call out fee that couldn't be refunded even if we had the work done later. Maybe their work would have been OK, but I don't want to deal with anyone who does business this way.

Hi There, we are sorry you feel this way but would like to clarify for you the above.
In regards to the memberships it is provided as an option to all customers. You receive many benefits by becoming a member, one of those benefits is to receive a substantial discount on all work you have done with us and that applies every time you have work done while your membership is valid.
In regards to the call out fee, our customer service team explain to all our customers the way we work, we have a $39 call out fee which is waved when you go ahead with any work. If you went ahead with work in the future we certainly could have looked at reducing the job cost by $39. Please consider our plumbers cannot simply drive around all day providing free quotes, our call out fees don't even cover the cost of the vehicle on the road, the fuel and wages.

Anonymous
15 Jul 2015

Thanks Wilco plumbing who did a great job to repair my broken toilet at an affordable price, I would recommended for their fast service. Plumber was very friendly.

Were glad we could help with your broken toilet, thanks for the review

14 Jul 2015

Thank you Wilco for fixing my emergency leak in the laundry. I am so relieved you have a 24 hour service, without you I don't know what I would have done at such an inconvenient hour in the day. The advice and honesty from the technician was appreciated. 5 star service and reasonably priced for the time and work done.

Thanks Jason! were happy that we could help you with the leak

Anonymous
14 Jul 2015

Thank you Wilco for coming out to my emergency blocked toilet! The job was fixed promptly and I was happy with the price. I will definitely use Wilco again.

Thanks for the review! were glad to help with your blocked toilet

verified email - 19 Jun 2015

quoted a job fixing toilet valve at $770 and when quoting it described it as very very complex and could take several hours so not knowing any better I agreed to the quote - when they came to do job it took 1hr with parts costing less than $100 - still charged me $700 after negotiated
Them down. No ethics. They then charged my credit card Twice for the same job.

Approximate cost: $700

Thank you for your feedback. Unfortunately we are unable to identify this particular job. Please give us a call on 1300 793 972 and we will be more than happy to discuss further.

If you would like to send some further detail through to our feedback email address we will endeavour to respond to your concerns promptly [email protected]

Hi There, we haven't heard from you. We can be sure that all of our prices are based on guidelines within our industry and competition. We do stand by our pricing and are sorry you felt this way. If you do wish to discuss feel free to contact us on our 1300 number or email as above. The credit card issue was rectified and we do apologise for the error that occured..

verified email - 04 Jun 2015

Simply Rip off, Charge for a high quality material but use lowest quality. The Price they charge is just more than twice. Do not even go close to this company. I will never use Wilco. I am not happy for the material provided. I think Wilco need to be more transparent about their pricing for material and for labour. I was not even told what Brand or choice I have before installing taps at home. I need to be compensated for the error and justified for the amount charged. other quote for similar work and bathroon taps were $820.

Approximate cost: $1820

Thank you for your feedback. Unfortunately we cannot find details of this job. If you would like to discuss further please phone us on 1300 793 972.

Hi there, we haven't heard from you. If you do wish to discuss the above feel free to contact us on our 1300 number above or email address [email protected] All of our products and materials are to Australian standards and we trust in the quality of our products and materials.

verified email - 16 May 2015

Used Wilco to replace a pergola fan. We thought the price was expensive and were told we had a call out fee regardless so we paid the electrician and then a day later rang the company to ask why a simple job cost so much. The manager would not answer our calls to talk to us. Only accounts who stalled by saying the electrician who did the job was on holidays, back but not contactable and then no longer with the company. So after 2-3 months still had not discussed it with their management and they then offered a discount the next time we use Wilco. That won't be happening and we warn others about this company that takes your money but won't discuss any questions or complaints. Buyer beware !

09 Apr 2015

Great service, great guy! had a really bad leak in the toilet, the guy came out and fixed it in no time and it was really affordable

thanks heaps guys

thanks for the review blake, glad we could help with your leaking toilet

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