WOW Removals

4.9
based on 27 reviews

27 reviews about WOW Removals

verified email - 27 Nov 2018

I would NEVER recommend this company! They turned up late, over charged us, insisted on taking the payment before they had completed the job, ignored our requests/instructions, we were unable to find anything as they did not listen and chose to confer in Indian even though they spoke fluent English. They took stuff that I told them several times to leave behind for the hard rubbish collection but left other things behind that we needed! I specifically told them not to take the small things like the screws for the beds - instead they packed everything into umarked boxes and we were unable to locate the bed parts, therefore having to sleep on mattresses on the floor for 2 nights running . After moving house - not acceptable. I paid extra for a 3rd person - he did very little and 'coordinated', sitting around for a lot of the time. When making the initial booking, I asked why it was so expensive - I was advised that I would be receiving a QUALITY service with highly trained and experienced removalists. Instead we got a 21 year old from India who was very nice but had been in Australia for 1 month, had no prior removal experience and was getting paid $12 per hour. I paid $145 per hour. No Tax File number and no police checks! Another worker was 23, Indian, has been in Australia for 6 months and again - no prior experience. Then there was the 'leader' - lazy and rude who barely lifted a finger to help. He has been with the company less than 3 months. I have moved 11 times and my things fit inside the truck and with only 1 trip. Yesterday - they apparently HAD to do 2 trips and messed around a lot with unimportant things. Once they were paid, they obviously wanted to get finished as quick as they could and it all went further downhill from there. I was charged almost $500 more than what I have previously been charged for the same amount of things and within a shorter distance!

Moving is stressful enough without this sort of shoddy service and I would advise everyone to steer clear! If quality and exceptional service actually meant very poor and unprofessional then they were amazing!!

Approximate cost: $1058

verified email - 09 Aug 2017

Excellent job boys Highly recommend No hidden charges very friendly and hard working I'll definitely recommend them

20 Jul 2017

Highly recommend the team at Wow removals. No hidden charges, excellent service. They arrived on time and made our move stress free, were so efficient but took care when moving our items. Will be using them again if we ever need to move again. Thanks for the great work and helping us get settled into our new home.

WOW Removals 20 Jul 2017

Thanks so much Louise, it was our pleasure movingg you

18 Aug 2016

We moved our house with big help from boys from WOW Removals. Their job was excellent, they very friendly and hard working. I'll definitely recommend them !!!!

Approximate cost: $600

14 Dec 2015

So glad i chose wow removals. Very easy to organise, arrived on time, worked efficiently and with a great sense of humor to boot. Great service, advice and execution. First class company with great rates.

verified email - 01 Dec 2015

Highly Recommend.
Organised with one phone call.
Two days in advance booking accommodated efficiently.
Great, effortless communication with office and moving staff.
Prompt, competent, hardworking and friendly moving staff.
Moved from country location to city.

WOW Removals 04 Dec 2015

Thank you for choosing WoW Removals! We're thrilled you were pleased with our service and staff. At WoW Removals we take every measure to ensure your complete satisfaction and we're delighted you're happy. We appreciate your time in writing this lovely review very much and wish you the very best in your new home.

20 Nov 2015

A BIG thank you to WOW removals, these guys worked like machines. My move mainly consisted of heavy and oversized antique furniture, everything arrived in pristine condition. Not a mark or a scratch and great value.

WOW Removals 20 Nov 2015

Thank you for choosing WoW Removals for your relocation Mel! At WoW Removals we pride ourselves on all measures taken to ensure the safe transport of your loved belongings. We're delighted you're happy with our service and thank you for your terrific review.

09 Nov 2015

Thank you WOW Removals for a great service. The two guys worked hard all day, were very friendly and never complained....even though I under quoted the amount of boxes we had to move which prolonged the day, they just got on with the job. We were very pleased with how the day and move went. They even dusted off some furniture for me before loading it in the truck...thanks guys!!!! Excellent value.

WOW Removals 09 Nov 2015

Thank you for choosing WoW Removals Donna! Thank you for taking the time to post your wonderful review, we're thrilled you were happy with both service and value. At WoW Removals we aim to provide quality service at an affordable price and we're delighted by your appreciation.

27 Oct 2015

I have no hesitation in recommending the great team at Wow Removals. Their service was awesome from the office staff who took my initial phone call right through to the professional team who moved my house with a friendly and very helpful attitude, making our move stress free, with no breakages. Thank you very much to the wonderful team at Wow removals.

WOW Removals 27 Oct 2015

Thank you for choosing Wow Removals Nadine! We pride ourselves of offering a complete service from start to finish and we're delighted you were happy with our service. Thank you for your time in writing this wonderful review and we wish you the very best in your new home.

verified email - 02 Jul 2015

This was a huge wow. I wanted a quick and quality service and that is what I got and I am so very thankful of this. The value was also another wow factor.

Approximate cost: $100

WOW Removals 09 Jul 2015

Thank you for choosing WoW Removals Hannah! We're thrilled you were pleased with our service and affordability. We appreciate your time in writing this lovely review very much and wish you the very best in your new home

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