WOW Removals

check icon 4.9 (27)

Opening hours

Monday:

5am - 10:30pm

Tuesday:

5am - 10:30pm

Wednesday:

5am - 10:30pm

Thursday:

5am - 10:30pm

Friday:

5am - 10:30pm

Saturday:

5am - 10:30pm

Sunday:

5am - 10:30pm

Public Holidays:

5am - 10:30pm

Service awards

Portfolio

Reviews (27)

Write a review
verified email - 27 Nov 2018

I would NEVER recommend this company! They turned up late, over charged us, insisted on taking the payment before they had completed the job, ignored our requests/instructions, we were unable to find anything as they did not listen and chose to confer in Indian even though they spoke fluent English. They took stuff that I told them several times to leave behind for the hard rubbish collection but left other things behind that we needed! I specifically told them not to take the small things like the screws for the beds - instead they packed everything into umarked boxes and we were unable to locate the bed parts, therefore having to sleep on mattresses on the floor for 2 nights running . After moving house - not acceptable. I paid extra for a 3rd person - he did very little and 'coordinated', sitting around for a lot of the time. When making the initial booking, I asked why it was so expensive - I was advised that I would be receiving a QUALITY service with highly trained and experienced removalists. Instead we got a 21 year old from India who was very nice but had been in Australia for 1 month, had no prior removal experience and was getting paid $12 per hour. I paid $145 per hour. No Tax File number and no police checks! Another worker was 23, Indian, has been in Australia for 6 months and again - no prior experience. Then there was the 'leader' - lazy and rude who barely lifted a finger to help. He has been with the company less than 3 months. I have moved 11 times and my things fit inside the truck and with only 1 trip. Yesterday - they apparently HAD to do 2 trips and messed around a lot with unimportant things. Once they were paid, they obviously wanted to get finished as quick as they could and it all went further downhill from there. I was charged almost $500 more than what I have previously been charged for the same amount of things and within a shorter distance!

Moving is stressful enough without this sort of shoddy service and I would advise everyone to steer clear! If quality and exceptional service actually meant very poor and unprofessional then they were amazing!!

Approximate cost: $1058

verified email - 09 Aug 2017

Excellent job boys Highly recommend No hidden charges very friendly and hard working I'll definitely recommend them

20 Jul 2017

Highly recommend the team at Wow removals. No hidden charges, excellent service. They arrived on time and made our move stress free, were so efficient but took care when moving our items. Will be using them again if we ever need to move again. Thanks for the great work and helping us get settled into our new home.

WOW Removals 20 Jul 2017

Thanks so much Louise, it was our pleasure movingg you

18 Aug 2016

We moved our house with big help from boys from WOW Removals. Their job was excellent, they very friendly and hard working. I'll definitely recommend them !!!!

Approximate cost: $600

14 Dec 2015

So glad i chose wow removals. Very easy to organise, arrived on time, worked efficiently and with a great sense of humor to boot. Great service, advice and execution. First class company with great rates.

verified email - 01 Dec 2015

Highly Recommend.
Organised with one phone call.
Two days in advance booking accommodated efficiently.
Great, effortless communication with office and moving staff.
Prompt, competent, hardworking and friendly moving staff.
Moved from country location to city.

WOW Removals 04 Dec 2015

Thank you for choosing WoW Removals! We're thrilled you were pleased with our service and staff. At WoW Removals we take every measure to ensure your complete satisfaction and we're delighted you're happy. We appreciate your time in writing this lovely review very much and wish you the very best in your new home.

20 Nov 2015

A BIG thank you to WOW removals, these guys worked like machines. My move mainly consisted of heavy and oversized antique furniture, everything arrived in pristine condition. Not a mark or a scratch and great value.

WOW Removals 20 Nov 2015

Thank you for choosing WoW Removals for your relocation Mel! At WoW Removals we pride ourselves on all measures taken to ensure the safe transport of your loved belongings. We're delighted you're happy with our service and thank you for your terrific review.

09 Nov 2015

Thank you WOW Removals for a great service. The two guys worked hard all day, were very friendly and never complained....even though I under quoted the amount of boxes we had to move which prolonged the day, they just got on with the job. We were very pleased with how the day and move went. They even dusted off some furniture for me before loading it in the truck...thanks guys!!!! Excellent value.

WOW Removals 09 Nov 2015

Thank you for choosing WoW Removals Donna! Thank you for taking the time to post your wonderful review, we're thrilled you were happy with both service and value. At WoW Removals we aim to provide quality service at an affordable price and we're delighted by your appreciation.

27 Oct 2015

I have no hesitation in recommending the great team at Wow Removals. Their service was awesome from the office staff who took my initial phone call right through to the professional team who moved my house with a friendly and very helpful attitude, making our move stress free, with no breakages. Thank you very much to the wonderful team at Wow removals.

WOW Removals 27 Oct 2015

Thank you for choosing Wow Removals Nadine! We pride ourselves of offering a complete service from start to finish and we're delighted you were happy with our service. Thank you for your time in writing this wonderful review and we wish you the very best in your new home.

verified email - 02 Jul 2015

This was a huge wow. I wanted a quick and quality service and that is what I got and I am so very thankful of this. The value was also another wow factor.

Approximate cost: $100

WOW Removals 09 Jul 2015

Thank you for choosing WoW Removals Hannah! We're thrilled you were pleased with our service and affordability. We appreciate your time in writing this lovely review very much and wish you the very best in your new home

verified email - 02 Jun 2015

The whole experience was wonderful from booking the job to very professional work done by Adam and Hus. They worked around my odd schedule, were flexible and got the job done perfectly. I opted for Wow removals from the excellent reviews and they're well deserved. I recommend wow removals to one and all.

WOW Removals 03 Jun 2015

Thank you for choosing Wow Removals Nadine! We pride ourselves of offering a complete service from start to finish and we're delighted you were happy with our service. Thank you for your time in writing this wonderful review and we wish you the very best in your new home.

verified email - 09 May 2015

Dealing with this business was fantastic!!! Very reliable and professional!! We didnt need to stress out about anything, they were careful with our furniture and helped set up. I'll definately recommend them

WOW Removals 12 May 2015

Thank you for choosing Wow Removals Mujde! Customer satisfaction is our main focus, getting the job done right is the service you employ us to do. We're thrilled you were happy and we wish you much joy in your new home.

verified email - 07 May 2015

Just a note to say that the service provided by your operatives Hus & Adam are amazing! I've used movers in the past and they don't come close to these men, helpful and efficient. Thank you for your service and I recommend Wow Removals to anyone that enjoys complete professionals.

WOW Removals 09 May 2015

Thank you for choosing Wow Removals Rhonda! Our staff don't just perform the job they care. We all have families and understand the disruption of relocating, our focus is to minimise all the discomfort and stress associated. We're thrilled you were pleased with the service and thank you for writing this wonderful review. The very best days to you and your family in your new home.

verified email - 03 May 2015

moving house after 35 years in the same place had us uncertain of where to begin. we chose wow removals because of the positive reviews and we agree - 10/10 service and employees. they came over to inspect and gave us some great advice at no charge, they provided a quote and stuck with it on moving day.
made it a breeze. we recommend wow removals 100%.

WOW Removals 04 May 2015

Thank you for choosing Wow Removals Adrian! Moving house is a very stressful time and the idea itself can seem quite daunting. At Wow Removals we understand and control the elements and that takes care of the negative emotions usually associated with the relocation. We're thrilled you were happy with our service and appreciate your time for this lovely review. Wishing you the very best in your new home.

verified email - 30 Apr 2015

Couldn't get a more helpful removalist. Second time I've used these guys and they always deliver amazing service. Fast and efficient, these guys work hard and made a daunting task easy. Wouldn't consider anyone else. If you gotta move, move with WOW.

WOW Removals 01 May 2015

Thank you for choosing Wow Removals again Manny! Repeat clientele are very appreciated and encouraging to our high standards of ethics. Thank you for your continued support and your kinds words Manny. Wishing you the very best in your new home.

verified email - 27 Apr 2015

Best movers I've used. Good people, good price and a GREAT job. Everything where it should be, set up and ready to use. No stress, no fuss, and no breakages. Really happy I used WOW REMOVALS it doesn't get any better than this.

WOW Removals 27 Apr 2015

Thank you for choosing Wow Removals Liz! Customer satisfaction is our priority and that includes keeping the environment stress-free. Our staff are experienced professionals and always exercise extreme caution with all your possessions. Thank you for your time in writing this lovely review and wish you delightful times in your new home.

26 Apr 2015

Fantastic movers!! On time, fast and everything safe and set up at my new place...last movers I used dumped my stuff in the front room and left. Very happy!! Great group of guys and the price was excellent!! Use wow and the job gets done right without problems.

WOW Removals 27 Apr 2015

Thank you for choosing Wow Removals Daniel! We're thrilled you were happy and thank you for the wonderful review. We pride ourselves on delivering a complete service and setting you up to full functionality in your new home to enjoy. We wish you many happy days in your new apartment.

21 Apr 2015

Great company with exceptional staff. I called after the removalist I'd booked hadn't appeared 4 hours after the appointed time and they didn't charge me penalty rates for the late night finish. I was very impressed by Adam and Huss' attitude to the task and their concern for my overall happiness. They were fast, treated my things with great care and had a great attitude. They made my house feel like a home instantly. Thank you very much for your help and encourage everyone to use Wow Removals.

WOW Removals 22 Apr 2015

Thank you for choosing Wow Removals Violet! It still surprises us how many companies are derelict in their promises across the board and we were happy to help out. We always service the customer at your convenience and we never charge penalty rates for short notice, late night or weekend relocations. Thank you for your glowing review and we wish you delightful times in your new apartment.

verified email - 19 Apr 2015

Really great service. They arrived on time, worked well around my family's daily routine and kept everyone happy with their banter. No ugly surprises at the end, left us fully operational and everything where it belongs. Smooth and stree free move. Recommend Wow removals to everyone.

WOW Removals 20 Apr 2015

Thank you for choosing Wow Removals Bianca! Our staff understand the burden of moving day is that much harder with children involved and we take every measure to reduce stress and simplify the procedure and minimise disruption. We wish you many happy days in your new home.

verified email - 18 Apr 2015

Best removalist experience I've ever had. These guys treated my furniture and possessions with the best of care. Nothing was too hard or too trivial and they wouldn't take a break, even when I asked them to. A very hard working and sensitive team, I can't say enough good things about them.

WOW Removals 19 Apr 2015

Thank you for choosing Wow Removals Melanie! Our dedicated staff ensure your needs are met in the best possible time, maintaining a delicate focus on your goods. We're delighted you were pleased with our service and wish you the very best of times in your new home.

11 Apr 2015

Sensational!!!! I had multiple pick up points around Melbourne's outer suburbs to come together at our new home in Southbank and everything was done in a timely and caring manner. They went the extra mile to ensure we were completely satisfied with everything, put together all our items and it felt like a home right away. Highly recommend these guys!!!! Thanks Wow removals!!!!

WOW Removals 11 Apr 2015

Thank you for choosing Wow Removals Alyson! Moving house isn't always a straight forward arrangement. At Wow Removals, we pride ourselves on meeting your individual needs and achieving your desired results, no matter the circumstances. Thank you for your time in writing this wonderful review, wishing you many delightful times in your new home.

verified email - 31 Mar 2015

Awesome guys!!!! I didn't have the time to pack and I would have done a terrible job, I had newspaper ready lol. Adam and Huss had my things packed securely and put everything together and where it belongs at my new place. I don't usually bother with reviews, you guys are worth it!!!

WOW Removals 01 Apr 2015

Thank you for choosing Wow Removals Michael. Our wrap and pack service is available specifically for this purpose, people often find themselves short on time and perhaps a little ill prepared. We're delighted to have helped and very much appreciate your positive review. We wish you joyous days in your beautiful new home.

29 Mar 2015

I have no regrets in choosing wow removals to do my move.
These guys are hard workers and are not time wasters and are very careful with handling.
Highly recommend them.

WOW Removals 30 Mar 2015

Thank you for choosing Wow Removals Rose! We pride ourselves on gaining absolute customer satisfaction and we're delighted you were pleased with our staff and services. We thank you for your efforts in posting such a lovely review and wish you wonderful days in your new home.

26 Mar 2015

These guys are terrific!! I've never had a move go as smooth or as relaxed. They took charge and gained my confidence immediately. I had more than I'd advised and it wasn't a problem. No breaks, they worked tirelessly and wanted to ensure I was happy throughout. Great service, fantastic staff, I'm a very happy customer.

WOW Removals 30 Mar 2015

Thank you for choosing Wow Removals Melita! We're thrilled that you were pleased with our service, our business is entirely focused on your needs and how we can meet them best, we aim to do all we can. We appreciate your wonderful review and wish you the best in your new home.

24 Mar 2015

I had a very big move and I kept the guys late last night, and their attitude remained sensational! They were professional from start to finish. They hooked up my washer and wall mounted my dryer. More than everything I needed, exceptional staff and service.

18 Mar 2015

Just a quick thank you to wow removals for your service. My move from Avondale Heights to St.Kilda quite painless. They arrived on time and their can-do attitude was awesome.Adam and his team were great and all my things came back in one piece, including the plants and the pinball machine. Thanks again.

Regards

Toni and Peter

WOW Removals 18 Mar 2015

Hello Toni & Peter! We're so happy to have met your needs. Every job requires an individual approach and we pride ourselves on a personalised service, no two families are alike. Thank you for taking the time to provide such wonderful feedback.

17 Mar 2015

It really was WOW! I rang around trying to find removalists at short notice, no one was able to fit me in till I called Wow removals. I really didn't think there was a difference between one company to another, except Adam and the boys gave me service I've never had. I have moved 3 times in 5 years and I've never had a company take things apart or offer to put it together for me. As a single mum, my son James and I were ready to spend the night with mattresses on the floor, as we've done before when Adam asked if I would like him to put the beds together.
They were kind, careful and quick. Nothing was a problem.
Do yourself a favour get wow removals and get Adam on your team.
Thank you so much!!!

WOW Removals 17 Mar 2015

Hi Erin! Thank you for trusting Wow Removals to get the job done and we're thrilled to have made it a positive experience for you. We really do treasure our staff, they always exceed expectations. Thank you for your glowing review and good luck to you and James in your new home.