3 reviews about Xceler8

Anonymous
verified email - 17 Jan 2016

Xceler8 is about to be the biggest gym in Wagga and I cancelled my membership anyway. I spent 18 months being promised a new gym that is still yet to be unveiled. The membership fees are much more than any other gym. Their staff are unable to answer even the simplest of questions regarding membership and the cardio machines are buggy at best.

I had a top tier membership which granted me access to classes and the ladies gym, and at $22/week I would expect the cardio machines to at least have functioning screens. Several functions on them (the screen as a whole, the TV function, iPod dock and USB in come cases) have been perpetually broken. It astounds me that they are opening an even larger gym when they can't manage to look after the one they have.

There is no sense of community at Xceler8. There is no incentive to come back after missing a few weeks.

Once my partner and I mad the decision to end our memberships, we were given 4 different answers by 4 different staff members as to the actual end date of our contracts. It was murky and my partner's cancellation form was removed from them once it they began to list our complaints.

When my partner joined they were sold a membership on the basis of a new gym.

That was 18 months ago.

They felt cheated, and to be honest, so did I.

I had an Xceler8 membership on an off for 4 years and I spent a long time hoping it would improve.

Hint: it didn't

Basically, if you are looking for a friendly and open gym at a decent price that treats you like a person and not a number, then this is not the gym for you.

That said, the classes were always wonderfully run and quite fun. Just not worth putting up with the rest of it for them.

Approximate cost: $22

verified email - 12 Aug 2013

Friendly knowlegable staff that will help answer all you questions, it's got a good range of excercise equipment it's open 24/7 everyone I met here was lovely totally worth checking out

verified email - 15 Dec 2011

You can really feel comfortable and relaxed while working out in their Ladies only section, and meet some new friends! Its also open 24/7 so you can go when ever it suits you. Everyone's very friendly & relaxed.

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