Services charges are way too high? every three months costing me $394.80, mostly are fees and charges. another pathetic government department.
This is a review about their customer service. Moved house last year and I signed up for a water account. After 4 months (and using water) I still had no bill or account number. I had to ring them and ask what was going on.
A completely disinterested call centre operator umm'ed and ahh'ed her way through my query.
Turns out my body corporate pays the water bills (pretty happy over that as a renter).
I asked why that info was on their system but no one had sent me a quick note about it - she started getting aggressive so I quickly said goodbye. Shame. I was only asking.
Approximate cost: $0
Fantastic customer service, really helpful and were kind enough to give me a payment plan when you need it. Thank you for your assistance! Families really appreciate it when you offer service like that.
YVW have been very good to deal with for a number of years now, the staff at Mitcham are always very courteous
I made an enquiry into why I had a higher than usual water bill for the current billing period and the lady on the phone was more than helpful in suggesting numerous reasons why. She had some great tips and advice to saving and cutting down on water use.
Had a problem a few weeks ago with the sewage, from the moment that I made a phone call to the service department, the receptionist was very helpfull and friendly.The time frame that was given for some one to come was spot on, the first service gentleman was great he organized for another to come with a big machine, that again was handle very professional, the second gentleman came and said that the problem was in the park and that he will pass all this to the main office and not for me to worry about, and that the pipes will have to be replaced. He also washed all the court yard for us, they were just brilliant
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