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7am -10pm
They expect you to revolve around them so they can chronically under perform.
They insist on pick-up, organise a time that they don't keep. They expect you to pay for a job without knowing if it has been completed. You try to organise a time for them to return the computer, which they miss. When they decide to show up, they expect you to hand over a credit card to someone of unknown nationality.
They only got one star because i couldn't give them 0 stars.
Anyone spot a problem. Don't be fooled, it's gotta be hard to do a poorer job than these fools. Save yourself the headache and go elsewhere.
A computer business that talks in layman terms and has good people skills. Several options and cost prices offered and good after service for any troubles in the following month.
Our laptop was compromised and potentially so was our internet banking just a few days before embarking on an overseas trip. Robert responded superbly and had our laptop cleaned and ready to go almost overnight. Our "go to" IT guru for the future.
Quick response, great service and excellent follow up. As a small business we need good service and Robert certainly provided this.
Where do you go, who do you trust when you don't know enough about the computer world. Robert spoke on our level, very professional, precise and sympathetic over a scamming issue. Great advice, fast and efficient, we are back on track after this scary experience.
Approximate cost: $250
After years of back and to Telsta 55years as critical care customers I was advised Telstra, They no longer support Outlook and they are directing cutomers away from Bigpond the advice was to go to Gmail or another service provider, Told in person at Telsta Shop 26July2024
I can highly recommend Zoo Computer Value Plus Service
fantastic service knowledgeable and great communication skills
I had connection issues with installing of ANTI VIRUS blocking apps, Robert breezed through it, uninstalling and reinstalling it the correct way, also have a few great tips on securities do's and don'ts that were very helpful.
Nice fellow too, great all-round experience.
He will be my go to from no on for sure.
LP
The reason I called Zoo - was that i was bombarded popups and spyware saying that I had been hacked and that I needed to update my antivirus programs. I thought I had been hacked. Robert was cool, calm and collected, he had fantastic reviews from other people - it was a leap of faith with the remote support however I thought I could trust him, and he spent close to a day making sure everything was completely cleaned. I know if I have issues in the future, i'll contact Robert. Robert also installed software that makes me know if i'm protected and if there is any problems he will contact me.
Very knowledgable and explained clearly the issues and the process to rectify situation. Went out of his way to enable process could be carried out in a short time frame.
Instilled confidence that all would be rectified and that support was always available.
Highly recommend to anyone who has limited computer technical knowledge and needs information in a manner that is easily understood.
Approximate cost: $400
I contacted Zoo computers-Robert to help me in improving performance and speed of computer and removal of any malware/spyware which my antivirus may not get rid of. He really helped me remotely to clean up the PC-mess as my livelihood depend upon this computer. The boot-time of computer has improved from 143.796 (worst) to 41.406 (Best performance) after the cleaning was finished. I am really looking forward to take his advice in future too anything related to this computer. Thanks Robert!
I hired Zoo Computer Service to remove nasty virus on my computer which my anti-virus could not remove it and this virus had blocked my computer function 100 percent! Robert, remotely removed the virus without me taking day off work and installed recommended new antivirus for future safety. Also he cleaned up my PC and its performance is far better now. I am happy with his advises and service charges too.
I recently had my HP laptop repaired by Zoo Computers.
This was a very difficult fault that is rarely witnessed by computer technicians.
Zoo Computers not only repaired this fault, but had a great follow-up service exhibiting wonderful professional attitude relieving my anxiety and stressful with this problem.
I literally and easily spent 40 hours trying to solve this HP laptop issue with out any success.
Local, prompt and very knowledgeable and helpful
Robert helped this 82 year old man out. He did it remotely and i was very skeptical at first however after seeing his reviews, he was able to connect and help me with not receiving emails. He was amazingly compassionate and understanding to my concerns. But gee, can he talk.
my name is Rob. I'm on a disability pension. I was having severe issues with my internet. I called up Robert and he came out and noticed that I even though I was paying $99 per month, I was not actually getting my full speed I was paying for. The whole time it was using the mobile backup internet which was under 5 compared to getting 50. Robert then called up and advocated for me and was able to get Optus to fix the speed. I then also found out my hard drive was stuffed and he replaced it with a newer model which made it way faster.
I had a computer technician before and he didn't know as much as Robert. Robert went ove what he was required to do and literally also helped me remotely over 1 month later. I can't speak more positive about him and knowing that he gave me free support for a month after gave me the peace of mind I needed. Thank you SO MUCH Robert for what you've done and supported me. He also tried again to recover files that I accidently lost without charging me again. In total he charged me for 3 hours of work but I felt inclined to give him more as I was so appreciative. Thank you so much.
I also then had issues with my facebook account that Robert was able to get into as well.
Approximate cost: $500
Robert set up our new computer and transferred all our data across from our old computer. We had some problems getting our printer to work and also had trouble finding some of the transferred data. I messaged Robert and he sorted everything out for us very quickly and I know if I have any further trouble, I can easily call on him again. Very happy with the service. This guy knows his stuff.
Sorted out email problems remotely. Very helpful.
Robert was very responsive when my hard disk drive crashed and provided speedy support, understanding the stress I was under. He was trusthworthy and followed up using remote tech support to get me back up and running.
Very happy with Robert today, he installed our DVD drive from a computer technician who hadn't connected, fixed our printer, brought back the windows start menu, installed frequently used icons down the bottom and it was all done in an hour. Thanks. So happy
I would recommend this business, I was scammed and I wasn't really trusting and I spoke to Robert from Zoo and I saw his reviews and I felt confident enough for him to access my computer. It took all day, but at least I know my machine is 100 percent secured. Thank Robert
I would like to highly recommend Robert, who answered all my calls asap. He understood that i was so distressed and so concerned.
The scammers have been very clever and put my computer and phone in a very compromised situation.
I had not slept for days with grave concerns for all my personal information.
With Roberts help and expertise computer cleaned and virus and scammers free.
Robert even checked up on me after knowing i was so stressed,
Thank you
I would definitely recommend Robert from Zoo Computer Repairs. We had a few issues with our new computer and printer (HP) which we hadn't experienced previously.
Our printer just stopped printing for no apparent reason even though everything was still connected. My husband normally has no problem with reconnecting printers but even following all directions from HP and their App, he found it impossible. Robert was able to fix the problem remotely and get it up and running for us. He took the time to explain some changes as we didn't understand Microsoft update issues. He is passionate about helping his customers, especially those of mature age like us! We just found him really helpful which takes a lot of the stress out of these situations. We have found our new computer man! Thanks Robert
It was late on a Friday afternoon when alarm bells started ringing out on our computer.
We had been hacked and there was nothing we could do except google IT firms near us..
Thankfully we found Robert from Zoo computer repairs and he was wonderful.
He explained everything so carefully and was extremely patient with us .Because we were quite flustered by this point.He worked through the weekend and kept us up to date all the way through the process..Robert is now our go to guy for all things regarding IT..THANKS ROBERT...
Robert battled Corel on my behalf to enforce them to recognise me as an established and wronged customer instead of just brushing me off, which happened several times. Eventually I gave up trying to get a satisfactory result from Corel, but Robert persisted and got them onto their knees eventually and achieved a due refund for me.
Thanks for your exceptional service. Peter Helbig
Thanks Robert for coming out the other day to set up my printer as well as supply a virus scanner and teach me about viruses. You also popped onto my computer when i had an issue without charging me. Thanks so much
I can't recommend Robert from Zoo Computing highly enough! He did an amazing job migrating our services and setting up a new business platform. He was super trustworthy and super responsive whenever we needed him. Due to the effect this was having on our business he went above and beyond - doing an impromptu initial consult on Friday and subsequently working the weekend. He worked efficiently, and you could tell he was very passionate about getting the best result for us. Thanks!
Zoo helped me on a Sunday so that I could be up and running on Monday morning. It is a fantic service that is provided on schedule.
Zoo computers came to my rescue and set my new computer up in a timely and professional manner. He sorted out a problem with my emails and I confidently recommend Robert to fix whatever computer problems you have.
Not knowing who to turn to, I googled Pc repairs in my area and Zoo computer repairs came up with a qualified page. It was Saturday morning and didnt expect anyonme to help however Robert took my call and from get go talked me through the issues, was so couteous and respectful to my limited IT knowledge. With so many scammers, I felt comfortable letting Robert access my computer and could see what he had to do. The issue was sorted and recommendations made. I will continue using his service when needed and recommend robert to whoever needs his help with confidence. Thankyou for your service Robert, greatly appreciated.