I am extremely disappointed with the service and treatment I received after placing a very large order with you (DOMAYNE ALEXANDRIA). After being given in writing a specific timeframe for delivery I was then called and told this would not be met. When I asked to cancel my order as it is extremely important that I receive these items by a certain date I was told that if I cancel I would be charged an enormous cancellation fee. I would be charged this fee even though YOU were not fulfilling the terms YOU agreed to! This is deplorable customer service and extremely disappointing considering the amount of business I have given you. You can be certain I will never shop with you again and I wish to be contacted to have this matter dealt with properly.