I recently had an electrical fault and contacted Smartfix electrical to attend.The emergency callout fee was $220 which was not noted on their website. I discovered one of the outdoor power point was taking in water causing the fault.

The tech attending confirmed this. He didn't have a replacement on board but I had a new one which he was happy to use but said he didn't have screws... which i found surprising, but was happy to book another service to have the power point replaced. I rebooked to have the power point replaced as it was for the hot water system. This ended up costing a total of $655.

He then advised that the switchboard has water damage with rust and corrosion and required replacement. Also that some of the circuits needed to be RCD protected. He quoted $3900 and said that I could claim this through my home insurance.

Given my concerns with this information I had another electrician attend for a 2nd quote and he advised there was nothing wrong with the switch board and was compliant ( 2008 build )
I contacted Smartfix via phone and email to speak with the electrical manager but was constantly fobbed off.

This company does not live up to their website as upselling, scaremongering and dishonesty seems to be their core values.

I hope my experience will save someone else from being scammed in the future.

Approximate cost: $655