Had an issue where the price for an item dropped the day after I ordered it. (it had not yet arrived) The price difference was enough that I was willing to send it back and reorder for the lower price. I emailed and the service rep was able to help me out and match the price for me. She was very friendly and helpful, and escalated this to upper management for approval. This was my 1st experience with BecexTech customer service and I have to say it was a very good experience.