Reviews by sue-lanning998

This review is for My Moovers, Melbourne VIC

verified email - 02 Dec 2016

Not recommended.
Great guys who came to house, most pleasant but, not the 8 ton truck as quoted, a 6 ton truck arrived 2 hours late which resulted in 2 trips for our furniture and contents. We also requested 4 x Port-a-Robes 3 times on-line and on the phone only the day before the move yet they were not supplied, hence a further trip the next day in our own vehicles to collect our clothes.
We are fortunate to have only moved to an adjacent suburb, however the inconvenience and excessive cost we have incurred due to this most unsatisfactory service through "My Moovers" will prevent us from ever dealing with them again or recommending them to anyone.
We communicated with [Redacted name] at the office after the removal process was complete to express our dissatisfaction to which was offered only the no charge of the credit card surcharge of which was $30.00.
Very unsatisfactory service!

Further to our review above, submitted after unsatisfactory dealings with My Moovers on the 24th November this year, we were contacted by the Company and were offered an agreed upon partial reimbursement provided we remove our negative review.
In anticipation of receiving the reimbursement we did remove review, however after no funds were transferred after a reasonable time period and numerous attempts to contact via phone and email, with assurances of follow up contact each time, and with none being received, it appears they may have reneged on the initial promise. No contact at all from them - nothing.
Hence the original review and this additional review summing up our very disappointing past 33 days of extremely unprofessional conduct from My Moovers has now been submitted.
Again, sadly, a terrible and exhausting Christmas, time consuming experience and never again!
Shameful.

Approximate cost: $735.

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