Four years ago I walked in off the street...I was having a bad day. I have had "bottle blonde" hair until that day for 35 years and I usually hated it. I waled in to the salon and was greeted by this lovely young and bubbly blonde lady. She sat me done, listened to what I wanted done, she made some excellent suggestions....I left that day feeling a million dollars. I have never been to another salon since, nor would I. It is warm, friendly, the service and quality of craftmanship is exceptional....and it's a fun place to go. It is really good value and you know when you are there that you are always special. I love the place and can't understand anyone leaving there with a complaint of any kind. BTW - the head massages are awesome.