On their website they advertise a number of products as free, although you have to pay very high postage charges. I placed orders for a couple of those products and paid using PayPal. After getting no confirmation of the sale from the seller I checked my PayPal account and found the transactions had been cancelled by the seller. I tried to contact the seller, using their online contact page, but received no response.

I order an item 6 business days ago under the promise that it would be delivered within 2 to 3 business days. I have contacted the seller each of the last 3 days to cancel the order due to failure to deliver. All I get from them is a statement that it was dispatched and they will contact the delivery company but it won't be investigated for 15 days. They will not directly address my communications, nor will they cancel the sale and refund my money. As things stand, I have no goods, no expectation of it ever being delivered and a company that has no meaningful customer service. I have opened a case with PayPal to attempt to resolve the matter.

Approximate cost: $77

Shipping seems high at first ($20 for a keyboard) but the overall cost of the item plus shipping was very competitive. Where they really shine is the speed with which the parcel arrived. Excellent.

Approximate cost: $67

Medshop advertised an item for sale while not having it in stock and followed that with some of the most appalling customer service I've experienced with for a very long time.

I placed an order for a snake bite kit and after three and a half weeks of being repeatedly told that the order would be dispatched "in the next few days" I cancelled the order. It then took more than a week before they confirmed that the order was in fact cancelled. It's anyone's guess how long it will be before my money is actually refunded.

Approximate cost: $20

After some very disappointing dealing with other companies, I was extremely pleased to finally find one that impressed me.

Russell came over at the time as arranged, did an exceptionally thorough job and charged an honest price. I will most definitely be using him again for any future aircon or heater issues.

Thanks for your great work Russell.

Approximate cost: $460

They sent an inexperienced person to test our split system aircon and charged top dollar for it. They then proceeded to quote a minimum of $1,000 for a leak test and regas. I got the job done by another company for less than half that and feel they did a far better and more professional job as well.

Approximate cost: $230