I booked my 2013 Nissan Pulsar in for a service today to have an 80,000klm service and to have two specific things looked at and fixed on the day. 1. a knocking noise in the right hand front of the car and 2. a fanbelt noise when at idle. When I dropped the car off at 8.15am this morning I also advised of the brakes squealing bad and that the discs may need machining. The service advisor explicitly told me he would call when he found something. Needless to say that at 5pm I called and spoke to the same advisor and said I haven't heard from you all day. The reply, that's ok! I then said well I wanted to get those issues fixed on on car and he replied, that's ok again! He further said we will tell you what's wrong when you get here and you can get them fixed later. He finished by saying "that's ok" again and told me to come down and pick the car up as they were in the middle of doing the paperwork.

So after arriving at the dealership I obviously questioned why I wasn't called and he said that there was no point as they couldn't fix the items on my car same day. I questioned then why he told me this morning that he would ring as soon as he found anything wrong with the car and then said he has only just spoken to the mechanics at 5pm! My lord please get your story straight before telling fibs to customers. When I then questioned what his role was he said simply to check you in when you arrive and check you out at the end of the day. Less than inspiring to say the least. Here's a perfect example why businesses struggle, a customer pre-books to have a service and spend whatever money I need to fix issues with my car and they don't want to take it. It is that bad that he told me when I paid the ridiculous $497.00 bill what needed to be fixed and didn't even provide a quote or when or how long it would take to get fixed. It all ended when I said I will take it somewhere else to get fixed and was told, you guessed it, "that's ok.! Bye bye Keema Motor Group you won't see any of my money again.

To end the saga I hopped in my car to leave and they had pulled the power cord out of my windscreen camera and pulled it down and out of the roof lining. I also drove home listening to the knocking noise, fanbelt noise (which I was told was the exhaust and will find out via another workshop) and squealing brakes. Customer beware, don't waste your hard earned money. This car is going to my daughter in a few months now she has her license and I will be buying another new one for myself. This time around it won't be a Nissan (nor any make from Keema Group) nor will my daughter return to Keema for servicing.