They have a great product and friendly staff. They fixed a piece of my splash back that was only mm out with no fuss. The price for the whole splash back and doggie door was cheaper than expected. The job was installed whilst i was away and my mother in law had the pet door put on the wrong side of the door. Just glass came back and put it right for no extra charge because the original paper work stated the correct side. I have noticed a lot of these poor reviews are all anonymous... from my experience with this company it has been excellent and hassle free. Keep up the good work guys!