Terrible service, property wasn't cleaned properly - entire windows were missed, toilet wasn't cleaned properly, floors weren't mopped properly. When I followed up with photographic proof they didn't respond to my email, when I followed up again they simply responded with 'We don't give refunds' and they advised the cleaners would have re-attended the property if I'd contacted them within the guarantee period despite never asking for a refund! A little customer service could have gone a long way.

Approximate cost: $300