Terrible customer service! I rang 6th April after the lighting upgrade program had closed down temporarily due to COVID19 on April 1st. Was told Keemin staff could still come to my home and upgrade my lights, and the lady Leanne asked me to take as many photos as I could and describe what needed replacing as thoroughly as I could given it was best staff didn't come to check themselves if at all possible due to distancing guidelines, and just came to do the job. I understood, and thankful at the opportunity to still have my lights upgraded because I have so many in a huge double storey home, I spent days taking photos of lights and bulbs and wrote a huge email outlining it all, carefully breaking it into sections so it was clear and easy to understand. Sent 7 emails with photo attachments, only to get immediate response program is closed and they can contact me in future when opened again...??!! And at which time none of the companies accredited to do this would need my email or photos then as it's best they come to your home to see for themselves - so all that time and effort was a total waste! I responded explaining what I'd been told just few days earlier and so was expecting them to come now as promised so was surprised to hear that, then asked a couple of questions re the info they'd given me - like do I have to pay to replace the whole fitting for downlights as they'd written to me or can I just get the free bulb and it'll still work even if not giving me the best possible light energy savings. But all I got was an abrupt one sentence response that just said sorry we can't assist you, with no explanation as to why they couldn't even answer my 2 very simple questions??!! This company wasted all my time with those photos and email giving me incorrect information when I called, raised my expectations that they were definitely coming only to then disappoint me, then can't even answer 2 simple questions. I'll be getting a different company when this lighting upgrade program does restart as the staff at Keemin are rude and incompetent and my review is to warn others so you don't have the time wasting disappointing experience I did - just go elsewhere for your electrical needs.

We rang both numbers on the webpage, left messages, but have never heard from anyone in 3 weeks - Matt and Andrew we believe were the names from the 2 different phone numbers. Also sent a contact form on their website but surprise surprise no response in inbox or spam over the last 3 weeks. Thanks guys for wasting our time when we needed an urgent quote for fencing, if you were too busy the least you could do is call us back/email to let us know. Recommend people go elsewhere as customer service is obviously lacking and that's generally a fair indicator of the type of work you'll get!

Rang for quote 3 weeks ago, left messages over couple of days, but no one could be bothered getting back to us - it's been 3 weeks so we've given up. Thanks for leaving us hanging when we needed an urgent quote for fencing, if you're too busy you could at least have let us know you couldn't take any more fencing jobs now. Customer service is generally a fair indicator of the quality of work you'll get so recommend people go elsewhere!

My husband and I had an absolutely appalling experience at Daylesford Royal Hotel and will never stay or eat there again. We found the food was overpriced and just terrible, the staff member who served us was poorly presented and more interested in talking to friends than attending to us paying customers. The table was dirty and we had to wipe it down ourselves given the lack of attention from the staff member. We had 2 friends join us to eat there and we all agreed the food was bland, either over or undercooked depending on what was ordered, and one meal was served quite cold probably because the meals took so long to reach our table even though the hotel wasn't very busy. The Pokies go late into the early hours and ruin any chance of a good sleep, as does the noise from the street. The room was also dirty, with stains on the carpet and furnishings. We heard there have recently been new owners and maybe this hotel used to be good, but whoever the new owners are they need to lift their game. We were very disappointed and after telling a few friends about this, when Daylesford has SO much better to offer with its multiple great restaurants, cafes and accommodation, they told me to review Daylesford Royal Hotel for the sake of others. So please take this as a warning! There's another hotel just over the road, it may be slightly more expensive but after we decided to not eat at the Daylesford Royal Hotel again the next night and go to the hotel across the road instead we found our meal there was absolutely fabulous and the premises so attractive compared to this hotel with it's horrid decor we wish we had stayed there instead.