i had a horrible experience, use with caution!

1.) the tradie i hired that was highly rated in their site (24 positive reviews with 1 negative review, member for over 2 years) was one of the worst tradies i have ever dealt with. he did a site inspection prior to doing the job. he underquoted me and asked for more money in the middle of the job, which i said no to. of course he didnt finish the job that we agreed on and only did 2/3. he also underestimated the time it takes to complete the job, said it would take 2 days tops. he finished in about 5 days, and kept complaining how he should be paid more. his workmanship was absolutely terrible. he was very rude and got verbally aggressive when i pointed out faults his workmanship. obviously this is no fault to serviceseeking that this tradie was dodgy, but shows that the rating system is broken and only favors positive reviews that resulted in this scenario.

2.) luckily i paid a $20 premium for an additional $3000 cover for faulty workmanship. i filed a claim against this to reimburse myself the money i spent to pay for another tradie (which i hired from another competitor site - his workmanship and professional attitude was excellent) to fix up the mess that was left by the serviceseeking tradie. my claim was approved last 3rd of April, and after 12 business days i am still waiting on the actual payment. i have followed up numerous times on this and all i get are promises but no delivery. they tend to give out little to no information on their communication to customers.

all of their customer service staff is based in the philippines and there is no way to escalate an issue and speak to someone that is based in australia.