I know this is a bit late but I purchased my 1st Janome 12 months ago on line. When ordered was promised it by certain date which was roughly 5 days , I was over the moon because when purchasing online there is usually 30 to 45 days wait but there it was next day brilliant service and from Australia to boot :-) . Now it's a year old and haven't had 1 source of trouble easy to follow user manual. I love my Janome and would recommend Everton Janome