I was asked to be left on hold and then forgotten about and hung up on. After I put that phone incident aside; at my next appointment, I explained nicely yet specifically what I wanted this time round, as my last cut wasn't actually executed as it had been discussed just before the haircut. I felt that this conversation frustrated the hairdresser. Maybe they knew I was being polite secretly wasn't happy with the outcome.. I didn't actually want them to know I wasn't happy out of fear of offending their work. This conversation however as careful as I was; was met with a very snappy tone. I tried to make polite conversation after the tension from that conversation and mid small talk during the blow dry where the hairdresser who usually carries the conversation was dead silent. And unhappy seeming. I know I was heard as I project well; but after I said something lighthearted and totally unrelated small talk in its most trying to soothe the tension form (trying to lighten the mood) the hairdresser walked off on me. Completely silent. The other hairdresser working there at the time saw this. and looked a bit surprised. What I said didn't warrant that reaction. I understand having an off day. But this was crossing the line into not giving me very much respect as a person.. to feel it's okay to treat me like that. The emotions I experienced that day are more concerning than anything else. And there is a lot of defensiveness coming from the business to the online forums already I feel. So for my own wellbeing I unfortunately needed to voice my opinion in this avenue as previous replies do not convey open discussion. But without speaking up I'm doing myself a disservice. They have been unfriendly.. two people who work there have been unfriendly. And online are not open to respectful discussion. So I'm expecting an upset reply. This is why I'm trying to remain anonymous, as I was a long time customer but I was hurt. And remaining silent about my experience only hurts me further. I didn't deserve that. I hope that this complaint is sincerely taken on board and I hope they are sorry for loosing a very reasonable customer.

Approximate cost: $200