100% of customers recommend Watchpartners

Customer Reviews for:

01 Aug 2023
claudiar177 from Kardinya
I recently bought a Junkers EXPEDITION SOUTH AMERICA LADY Swiss Quartz watch 36mm Blue dial 6537-3. It is a super watch and I love it. I previously had the same watch that I had bought in Germany while on holiday, and that watch lasted many years. I was very excited to find that the watch was sold in Australia. Watchpartners were brilliant and the customer service was efficient and quick. I am very pleased to have the same watch again.
21 Apr 2023
Faulty wach with incorrect time (15mins-1hour 45mins inaccuracies in time) within 1 day & 1 month of having it. Contacted watch partners but he refused to refund & claiming as it's been worn he can't do refund. We wouldn't have know it's faulty when we bought a brand new from watch partners. Found out the time wasn't right after a week had it. started to take photos of the inaccurate time to keep tracking. I was overseas & couldn't contacted watch partners earlier & I bought the watch for my Dad for his birthday. he was really careful with the watch. I contacted watcher partners after I got back. I was asked to go to post office in person to have it wrapped & send it back to watch partners to repair. I had to pay for the postage myself which Jack said would reimburse me after watch arrived (yes not like the other ones return without you having to do all that leg walk. I wasn't compensated for my time & petrol & inconvenience). It took 2 weeks for the watch to arrive back to watch partners & another 2-3 weeks to get it fixed & sent it back. We had to buy another watch as it's 5 weeks without a watch. After this experience, we lost faith on the quality of the watch(it says Swiss made & 100m waterproof so we'd expect quality but it wasn't there). Jack from watch partners said the crown wasn't straight so water got in which caused the time inaccurate. it's a new watch & my dad didn't even touch the crown for first 1 week until he found out the time is inaccurate. He was very careful with the watch too. To make the crown bend it'd have to be certain force to do that. The watch arrived faulty. Will never buy again from watch partners!
29 Jul 2021
I’ve been looking for a watch for a while, one which was a bit different from a regular timepiece. I found what I was looking for on the Watch Partners website. I selected the turning disc digital/analog watch by 01TheOne. The fit is perfect as is the design, a bit of that 1960’s futuristic sci fi goodness. Watch Partners we’re quick to send the watch to me and helpful when I called to ask a question. Good firm to deal with.
09 May 2019
My new Zeppelin watch arrived safely in well packed box and most impressed with its obvious quality and stylish appearance. Certainly very fine German craftsmanship and the historical association with the great Zeppelin airships of an earlier era only adds to the appeal of this company’s products. Thank you for the excellent service, really enjoy browsing your website and intend buying another watch later in the year.
24 Aug 2018
I recently purchased a Fortis Watch from Jack Retmann of WatchPartners, The price i paid for the watch was the lowest i found through many searches for the particular watch. His customer service was fantastic and i received the watch the following day after payment. I definitely will be purchasing my next Fortis from Jack, i highly recommend Watchpartners.
29 Mar 2018
Outstanding! fair price compared to OS market. Warranty issue speedily fixed direct with factory. happy!
15 Dec 2017
loric663 from Kambah
Speedy delivery, the watch arrived 1.5 days after ordering. I was looking for a specialised watch for aviation, within my price and style criteria and was really happy when I came across the range of Junkers German made aviation watches on the Watchpartners site. This really helped me avoid the pretentionness and lack of knowledge of a GMT / dual time watches by one particular local watch shop .
02 Dec 2017
Great service, very convenient arrangement to trial a couple of watches at the nearest jewellers before committing to purchase. This was very important to me as I am a fussy customer and would regret an online purchase sight unseen.
18 Oct 2017
Quick and efficient service and delivery. I think it was a three day turnaround which was fantastic from point of order to delivery
25 Sep 2017
Excellent Service, price was the best I could find,delivery was fast, and the Watch is one of my favourites.
18 Aug 2017
The Graf Zeppelin watch i chose was delivered on time ,best price, and the no fuss transaction i experienced will have me recommending Watchpartners to others. David K.
17 Aug 2017
order arrived on time with good tracking system. I have a little issue with the products, but they handle it in a good way.
16 Aug 2017
Great. Best price I could find. They sent a few samples to a nearby retail partner and I tried them on and purchased the one I liked in store.
06 Jul 2017
I came across the DEEP BLUE brand of dive watches a few months back and have been in love with them ever since. Being a Certified Dive instructor for years and having a mixed gas certification and experienced in deep decompression diving in Alaska for over 30 years, I have experience with quality dive equipment. There is no room for junk when your 200 feet under water. The watch I keyed in on was DEEP BLUE's SCUBA T100 rated to 30 atmospheres or 990 feet, a depth that no one except highly trained divers on trimix mixed gas ever come close to reaching. The hunt was on to find this watch. I looked through several dealers in the US, Canada, Europe and thankfully, finally landed in Melbourne, Australia at a company called "Watch Partners". This company was started in 2011 by the owner, Jack Retman. And when you send them an inquiry, that is who very quickly answers you. Very professional and very customer service orientated. Their website is laid out very well and exceptionally easy to navigate, find the information you seek, complete a purchase and then track your order. Initial prices are listed is AU$ dollars but convert to US$ before check out. The US price is lower numerically. I ordered the DEEP BLUE SCUBA T100 with expedited shipping, fully insured with tracking and they shipped it the next day, guaranteed. Shipping time was listed as 4-8 days, mine arrived in 7 days, the biggest delay being Customs and a national holiday. Mailing starts off with Australia Post and switches over to the USPS once it hit LAX. Updated tracking was available on both of their websites. This watch landed on my door step in the hands of our postal guy, he grabbed a signature and I grabbed my new DEEP BLUE. Outstanding! Watch Partners Australia is an authorized dealer of Deep Blue watches for sales and warranty work. I opted for an additional year of warranty. It's cheap insurance. Besides a long list of brand new Deep Blue watches, far more available than on the DEEP BLUE NY website, this company also sells a variety of other quality brands of watches. Give them a serious look at and if you have questions, contact Jack Retman, he'll be happy to help you. A 5 stars dealer I highly recommend working with. Mike H. Phoenix, Arizona USA
07 Feb 2017
Delivery of goods arrived on time. After sales assistance has been excellent. Website was very easy to navigate.
06 Feb 2017
Truly excellent, no-fuss customer service. Product was shipped fast, well packed, arrived safely with all genuine manufacturers protective box and paperwork intact. And product was working and continues to work. What better could a customer ask for?
06 Feb 2017
The products speak for themselves. But what does require special mention is the prompt and courteous customer support I received from Jack Retman throughout the process of making my purchase.
16 Jan 2017
Watch was exactly what I was looking for & a great price. They posted it out to me very quickly and it came well packed.
10 Jan 2017
Great range of products, superb customer service. Recommend highly. Speedy service, totally secure international transaction. Tracking product became a bit challenging once goods got to UK. Not something Watchpartners could actually control though. Great service will use again.
11 Oct 2016
Purchased 2 watches and Jack was great and patient with me as I wanted a specific band and additional bands for the watches. My son and I plan on purchasing additional watches in the future. Delivery was fast here to the U.S. Thanks again Jack!!!
10 Oct 2016
service was great item was excellent. only gripe was i wasn't told of import duties as i am in the UK Maybe the web site should have this info as it cost me £65 to receive the watch. Good communication from jack though .
07 Oct 2016
Excellent service and price for a genuine article, highly recommended and all watches come with a genuine manafacturer's warranty.
07 Oct 2016
excellent service very good price and the watch was amazing delivery was on time i think its the best shop on line, highly recomended
22 Aug 2016
This company has a great range of watches in all price ranges. I purchased a Deep Blue watch which had been reduced to half price. The delivery was included and only took a few days to be received. I Highly recommend this company
09 Aug 2016
I would like to commend Watchpartners for there incredible watches and great service. In particular I have bought a number of Deep Blue watches and they are first class. thanks Rusty
03 Aug 2016
It was in all ways easy to buy. Delivery from other shops is isually less convenient and fast, customs support service is excellent. I was fully satisfied accept the fact that price for same watches at Watchpartners became notably cheaper just in few days after my watch have been delivered. This is ok, have nothing to blame Watchpartners, but personally haven't considered this purchase as a good buy.
03 Aug 2016
I had a great experience with this company. Including a return I had to make that was flawless.
23 Jun 2016
Great range of older style watches. Arrived very quickly when ordered. Really satisfied with the watch bought.
23 Jun 2016
Amazing selection of quality and hard-to-find new watches. Excellent customer service, transaction security, and fast, secure shipping. I bought two watches from them within one week!
22 Jun 2016
Fantastic service! Product was delivered around stated time. Very happy with item. Keep up the good work guys!
03 May 2016
The prices of both watches purchased was very competitive,I checked various alternatives including overseas & none were able to match the pricing,the watches were delivered on time as promised so I believe the service was very good as promised.
02 May 2016
Grate seller. Was very helpful with all requests even though it was the night time due to the time difference.
02 May 2016
I bought a watch from Jack and wasn't satisfied with it and asked if I could return it. "No problem," was the immediate reply. I sent the watch back and got a full refund. I then asked to be kept in mind if a particular brand/model of watch came back in stock. Jack sent me an email as soon as the model arrived and I went ahead with another purchase, and this time I loved the watch. Friendly, helpful and generous is the best way to describe how Watchpartners treated me on both occasions. I highly recommend Jack & Watchpartners and would gladly use them again for future watch purchases.
02 May 2016
Easy transaction. Fast shipping, when i received my watch it was as advertised, in excellent condition and we'll packed.
13 Mar 2016
Great watch for a great price .... Watch arrived very quickly and I would recommend this vender to all.
09 Mar 2016
Excellent customer service and communication. Fairly fast responses despite time zone differences. Only wished money transfer happened quicker as it delayed shipping.
05 Mar 2016
Buying the watch was easy, concise, went smoothly and will look again at their wares for future purchases. The reason they didn't receive full marks is I wanted to pick up the watch, on a Saturday.
04 Mar 2016
Highly recommended place to shop for watches, great prices , service and advise given on watches.
04 Mar 2016
Great place to purchase a beautiful watch at a great price. The watch came it in perfect brand new condition. Seller was great at updating me on the order & was very helpful!!!!
04 Mar 2016
Watchpartners were very communicative with every step - from purchase to delivery. Everything went smoothly, and I received my beautiful MAX watch relatively promptly despite the fact it was delivered from Australia to the U.S. The watch's battery needed replacement after only a week, but Watchpartners offered to reimburse me for the new battery even if it is an issue out of their control. Now THAT is excellent customer service right there! Very happy with all aspects of their service, and will definitely do business with Watchpartners again!
04 Mar 2016
The watch differed from the picture on their website. I still liked the watch, and it was almost identical, but still not what I paid for. I'm sure if I had mentioned it to them they would have amended the error, but like I said I still liked the watch. Delivery and packaging were all good, and it shipped quickly so no trouble there
26 Jan 2016
I have purchased a couple of watches from Watchpartners in the last year and I can't say enough about their customer service, honesty and integrity! Even though I live "half a world" away in the U.S., Jack and Rina Retman were more than accomodating to my requests and provided excellent communications and service each time I placed an order. Very happy with this company and I will definitely buy from them again :)
19 Jan 2016
Fast and efficient service. Happy with my purchases which arrived on time. Would be more than happy to purchase from them again.
15 Jan 2016
I have bought a Junkers Ladies watch and a Ladies & Mens Deep Blue, and couldn't be happier with my purchases. I will definitely be looking to Watchpartners when I add to the collection in the future.
12 Jan 2016
angelt343 from Rosslea
Watchpartners is supurb and the efficient service is great. They have really nice watches which have excellent quality.
11 Dec 2015
rossBek from Richmond
Great experience - love the Junkers Watch, its a quality piece. Love it..................
11 Dec 2015
Excellent communication. Friendly, helpful. Pleasure to deal with. Fast dispatch and cheaper than European alternatives.
09 Dec 2015
Kauf erfolgte von Deutschland NRW, alles Bestens, Gute Qualität, schnelle Lieferung, netter Kontakt
09 Dec 2015
so far so good...seem to care... would recommend them... dont get backup too often these days...
19 Nov 2015
Bought 2 Deep Blue watches and very satisfied with the service I received from Watchpartners. I would highly recommend WP to anyone seeking advice on a quality watch and service. May your business continue to prosper until I need another watch and beyond....
19 Nov 2015
I buy from you because you are in Australia, and I can call you if there are any problems. Also you are very fast with delivery. Thanks for a great service.
15 Oct 2015
Excellent customer service great value for money and received in the best possible way fast and on time i couldn't ask for better
11 Sep 2015
I live in the US and was unsure how difficult it would be to purchase a watch in Australia but this was a very easy transition and the shipping was much faster than I had anticipated. In addition, the customer service and communication was excellent! I highly recommend buying from Watchpartners.
10 Sep 2015
The pricing is very good and their customer service is A1. Would definitely do business with them again
10 Sep 2015
Fast service, very competitive pricing on an international level. Excellent markdowns when sales are on.
10 Sep 2015
Jack has been very friendly and accommodating with my watch needs, watches are top notch and I highly recommend Watchpartners, keep up the great work.
16 Aug 2015
I am in the states and was a bit nervous about purchasing a watch from Australia (it is not available for purchase in the states). Not only did the watch arrive with no problems, but shipping was super quick!
10 Aug 2015
Excellent experience in every way. I had the great pleasure of dealing with Jack and Rina back in May when I ordered a Deep Blue Sun Diver III. I was very pleased when it arrived in Ottawa, Canada just six days Later. This watch is probably under-priced for its quality and with that said, I suggest you buy one today before they raise the price. Thanks Jack and Rina!
18 Jun 2015
I'm in the USA and was very happy with WatchPartners. Great service and fast shipping. I got my watch faster from Australia than I get other stuff from some companies right here in the US.
16 Jun 2015
The service from Watchpartners was great - the original watch stopped working for an undetermined reason two days after we received it. One email later and a replacement watch, which is working beautifully, arrived in the mail a couple of days later. Can't ask for better than that!
19 May 2015
My experience with Watch Partners was good. The watch I bought looks smaller on the wrist than I thought it would, but the bigger/thicker hands and the glow make up for the size.
07 May 2015
Fast delivery of a very fine watch. Recommend this store to others. Would buy again. They have a great range of watches and competitive pricing in my opinion.
23 Apr 2015
Jack went out of his way to match overseas pricing and provided professional, efficient and prompt service throughout my two transactions. A return was necessary and this was handled swiftly and seamlessly.
06 Apr 2015
Have very good experience with Watchparthners! One other shop charge my card for order, deliver nothing and worst - it was gift for my birthday! 8^( But accidentally, next day, I find Watchparthners site and they has product which I want. Everything after that was smooth, perfect and painless! Fast reply from Jack, all my questions answered, easy payment and today my watch was delivered! Just one day before birthday! It is fantastic!!! Thank you for bring me back good spring mood Jack and Rina!
03 Apr 2015
Australia was the only location, where I could order the alpha marine 500 diver with 42 mm. It was was my first order to australia and I`m very, very satisfied with the service and the quality. The watch was how I ordered it an the delivery to germany was very fast. I didn`t expect that. So, many thanks to Jack. I would order again at any time.
01 Apr 2015
I highly recommend Watchpartners to all. Very quick service and value for money. I am looking forward to conduct more purchases with this company. Brian
01 Apr 2015
Helpful and friendly communication and assistance with choosing my watch. The watch and service were first class. Would definitely use Watchpartners again.
12 Mar 2015
nigelf2 from Dorset Vale
Excellent watch excellent service. I took advantage of a special offer and was delighted -many thanks
03 Mar 2015
bjorns1 from Stockdale
Depp blue Daynight recon watch, great service, i live in Europe, Sweden, no problem for them to ship to me, exellent comunication and wery fast shipment, about 5-6 days. I´m a wery happy customer, GREAT SERVICE!, Thank´s Bjorn / Stockholm
29 Nov 2014
philipr2 from Murwillumbah
Courteous and efficient service marked by good communication. Item was of of excellent quality and was swiftly despatched.
27 Nov 2014
I am ecstatic with my first purchase of a Junkers watch!!! Vielen Dank Jack!!!!! It is superb and I am sure my friend will be extremely happy with his gift!!! I will buy myself one day ;)
25 Nov 2014
Chiff from Henty
Hi, During the last 2 and a half years that I have dealt with WatchPartners, I have had a wonderful experience with Jack the Owner. The time and service that I have been given is second to none . I have purchased two watches through Jack and they both very high quality automatic time pieces. The latest one only a few weeks back. It's my opinion that you will not get a better person to deal with than Jack. Period. Whether you purchase a $200 watch or $29,000 watch, the service is the same. (I am Not paid to write this review and/or told what to write by anyone including Jack). Its Just my opinion.
Caulfield South, VIC, 3162
Tel: 0399957390

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