09 Feb 2018
Easy company to deal with organised everything smoothly via phone. Nick arrived when he said he would and went above and beyond to fix the issue and also tidied up some smaller niggling ones whilst he was here as well. Explained everything as he went. Highly recommend.
07 Feb 2018
Excellent service by a very competent and helpful telephone contact.
The serviceman was pleasant and explained what was going to be done and then did it very efficiently. He followed up with a camera inspection to show the completed job.
01 Feb 2018
Great telephone contact. Arrived on time. Gave quote up-front. Great, personable plumber who explained every step and happily showed what was happening.made some recommendations that are affordable and long term solutions to the issue.
Exceptional service, I can’t speak highly enough of the rigour and diligence that was displayed from go to wo!
31 Jan 2018
Nick was fabulous. Could not have been more helpful or thorough. Their equipment made the job so much easier and faster with little fuss. He was able to give me full account of all the storm water drains around the house and unblocked them.
I needed to report an issue with YVWater too and he helped me out. Thoroughly professional.
15 Jan 2018
Drainpro have the equipment, innovation and process to replace a 3.5m boundary trap cheaply and efficiently. Highest grade piping is used, concrete foundation, screening, hardwood supports, minimal hole size (more like a shaft) so minimal spoil and wetted backfill so minimal spoil removal, camera inspection of both joins, additional topsoil brought onsite, no mess. Fixed quote - all inclusive. Jim, Anthony and Nick are consummate pros! Even if you're a plumber that needs to replace your own boundary trap, use Drainpro.
09 Jan 2018
Very fast service (problem solved within three hours); arrived as forecast; friendly, effective and professional. A quote was provided upfront and the clean-up afterwards was impressive. Don't hesitate!
03 Jan 2018
From calling Jim to nick who did the job
Excellent job. Caring, professional and job well done ️
02 Jan 2018
Jim at Drainpro is a true professional , their price was very competitive compared to others , however Drainpro proved to be total professionals very prompt they fixed my sewer pipe with no fuss and their clean up and finish was nothing short of amazing , they are true professionals and a cut above the rest, i highly recommend Drainpro to anyone without hesitation
31 Dec 2017
Very professional service. From the first contact to finishing the job, Jim was great to deal with. Would certainly recommend.
30 Dec 2017
Great service and very impressed with Nick. He found the problem quickly and did more than expected to resolve the problem. Highly recommended
29 Dec 2017
Very professional service from the time we called them to when the job was completed. Jim explained the problem and was able to get it sorted immediately. We would definitely use them again.
28 Dec 2017
Great service from the first phone call, very thorough in finding the problem, and making sure that all the drains were unblocked around the whole house, very professional highly recommend drainpro to anyone with drain problems and was very happy with the price also.
22 Dec 2017
Great friendly, speedy service at an affordable price. Would highly recommend Drainpro to anyone requiring their drains unblocked.
21 Dec 2017
Fantastic service from the booking through to completion. The job was done quickly with all aspects explained along the way. Value for money was excellent. I highly recommend and will certainly use again.
21 Dec 2017
The one thing to get right in business is communication with your clients.
Drainpro have nailed it!
I was so impressed with the whole way the company handled my problem. Everything was explained to me upfront so there were no surprises.
The service call was set. The contractor arrived on time and was courteous and professional. He completed the job to my satisfaction. A follow up call was received from the company to see if I was happy with the job.
Well done Drainpro. - A very satisfied customer.
Thanks - Trevor
12 Dec 2017
I was referred to Drain pro by another plumber to get a sewer blockage cleared. Jim arrived and cleared the sewer thoroughly with his hi tech equipment and was explaining what he was doing and why.
Very professional and friendly service I would highly recommend.
11 Dec 2017
johnf47 from Caulfield North
Nothing worse than finding out Thursday afternoon you have a collapsed boundary trap, swimming in sewerage by Sunday was a possibility if not for the boys coming out Friday with a tanker to pump out the effluent. They came out again early Saturday morning, worked all day through heavy rain to have all the basics in place and reconnected. Amazing work ethic and attention to detail.
05 Dec 2017
Drainpro replaced collapsed terracotta boundary trap. Highly professional, prompt and competitively priced. Would recommend for any drainage issue.
04 Dec 2017
Called them on the Friday morning of the big storm as we had blocked storm water drains. They were out to our house by late afternoon. Both the lady we spoke to on the phone and the man that came out to diagnose and clear the drain were so friendly and helpful. Service was top notch and would definitely use again. Highly recommend.
02 Dec 2017
We had a blocked drain before a scheduled big storm, which had already flooded our garage and was threatening to flood our house. Drainpro guaranteed someone would be here within 3 hours and they were. With state of the art machinery, Jim was able to locate the blockage and clear it.....he was so professional and I was amazed he found the blockage so quick. Excellent service and the highest quality......the cost was well worth it.
Highly recommend this company.
01 Dec 2017
Excellent and very quick service, thank you! Everything was sorted out within 2 hours of initially making the call for help.
01 Dec 2017
Outstanding service from first phone call to job done. Nick was exceptional, friendly and explained the process extremely well. Would highly recommend this company.
28 Nov 2017
Excellent service and very friendly crew. Phoned before job to advise arrival and again to check after job completed. Will certainly use in the future.
19 Nov 2017
Jim was out quickly and the problem with our blocked sink was resolved within half an hour with the minimum of fuss. Challenging conditions due to a storm but Jim handled the situation professionally and with a smile. I will not be contacting anyone else if I have a similar problem in the future
18 Nov 2017
Excellent company. Fast response, very professional, great attention to detail and provided a level of service well beyond what was expected. They put themselves in the clients position and provided additional services whilst on site. This was very much appreciated. It was a very pleasing result. Thank you to DrainPro team
08 Nov 2017
Very professional job from Jim and his crew. Great communication. Good attention to detail including post job clean up.
01 Nov 2017
Prompt response, arrived exactly on time, did a great job - can't ask for more! Won't use anyone else from now on.
22 Oct 2017
Jim promptly returned our call, arrived on time on sunday to our blocked shared sewer, spent 20 mins testing, determining it was south east waters problem in the street, organised se water to come (which they did) and was very fair about their bill. Jim was polite, efficient and explained everything clearly hence we will use this firm again happily.
16 Oct 2017
We had two companies unable to find who shared our sewerage line until we were told about Drainpro Not only did they solve the problem but they went beyond the call of duty in supplying us with evidence and support with our claim A truly great team I can't recommend them highly enough
04 Oct 2017
Quality service. Fast and reliable. Trustworthy. A team that know what they are doing. Not the cheapest but the best.
02 Oct 2017
patm415 from Footscray
Together with my next door neighbour who shares the same sewer pipe, we have had periodic blockage issues over many years, so I have dealt with many plumbers during that time. I would have to say that Drainpro's level of service from my initial contact with their administrative personnel through to the high level of professionalism displayed by their plumber Nick surpassed anything I had encountered before. Nick familiarised himself with the job to be done, gave an upfront quote (which greatly eased my anxiety from worrying about the final cost) and fully explained what was required. He also discussed possible future excavations and cost estimates regarding the deteriorating condition of the outlet pipe which had subsided due to ground movement and tree root issues and arranged to e-mail video footage to me for future discussion with my local council regarding the two overly large trees on the nature strips nearby that were causing the increasing root problem. He used his equipment to cut out all protruding roots and fully unblock the sewer pipe and showed the result through his camera equipment to ensure that I was fully satisfied. A Feedback request from Drainpro's administration followed shortly after. Very professional and impressive all-round effort by this company.
25 Sep 2017
Seriously blocked sewer which others had only partially resolved - despite charging much more.
Jim and Jason from Drainpro were on time, professional, pleasant to deal with. They persevered to diagnose and fix the problem on the spot. Where other plumbers had suggested expensive and unnecessary excavation, Jim and Jason just got on with fixing it for a reasonable price.
We would not hesitate to recommend them!
23 Sep 2017
Drainpro were Professional, open, practical about how to do things best and for least cost, thorough, careful and good at communication. A rare thing!
09 Sep 2017
Called on a Friday night and Jim was out first thing Saturday morning to clear our drains of a blockage. He was very professional in his approach and explanation of the issue with our drains. I recommend him highly.
08 Sep 2017
jianl948 from Knoxfield
My house blocked drain call Drainpro at 11am and Jim came at 2pm same day with phone response rapidly and Jim did a very professional job. inspect the pipe with camera. Unblocked and with a high pressure hose. He contacted South East water for me and asked to organised and fix the main drain problem. Excellent service. Jim very nice and friendly person. Highly recommend if you need a blocked drain terminator.
31 Aug 2017
Yesterday Drainpro fixed a drainage issue at my Mother In
Law's which has been an ongoing problem.
Jim was very efficient and after defining the problem successfully blasted the drain clear.
I certainly would recommend and use Drainpro again if the need arises. MEL
29 Aug 2017
Great service! They arrived when they said they were going to and gave honest advice, without trying to sell me something I didn't need.
28 Aug 2017
Nick and Jim are both really fantastic and nice guys. They did an excellent job and came out really quickly after I called them.
26 Aug 2017
katem933 from Glen Iris
What an exceptional service Drainpro provides. Had a blocked sewer near the boundary trap which was buried. Jim diagnosed the problem quickly and gave fixed price quotes on the spot. He located the trap spot on and and did a really neat job of digging up driveway and after all work was done I was left with a neat concreted access point to the boundary trap. Price was great and I saved thousands of dollars by choosing Drainpro over my regular plumber who had planned to dig in the wrong place as it turned out. Could not fault the workmanship and customer service. Thanks Drainpro.
08 Aug 2017
Very good drain cleaning company. My experience with Drainpro has been extremely positive. They did exactly what they said with minimum fuss. Your office staff are courteous, the plumber that arrived actually knew what he was doing!! Thanks Mick, awesome service. I'll be holding on to this companies number for future reference.
01 Jul 2014
After several previous bad experiences with trades, I was skeptical at first, but Jim & team restored my faith. It was the 2nd of Jan and few people were working. Jim was on time for an inspection and quote and kept his promise of having a team with an excavator on site within the hour and the job finished by day's end. All for a very reasonable price, considering the work involved in replacing a collapsed boundary trap - their specialty. By comparison, some of the big names in the business came up with open-ended job and cost estimates, with no apparent interest to commit to solving the problem. Thank you Jim and your GREAT team: Corey, Rossco and Sam. I hope you keep your service and price at this level, to make many more customers as happy as I have been with Drainpro. BRILLIANT!
06 Apr 2014
Drainpro completely replaced our old earthenware boundary trap and shaft that had collapsed very close to the dwelling. The fixed price quote Drainpro gave us to replace the shaft and trap (at 3.5m deep) was more competitive than a quote we got to reline the shaft. Nick and his team are highly professional and their work was neat and tidy. They completed the work on time and we didn't pay a cent more than what we were quoted. I am very happy with the work done and am happy to recommend Drainpro's services.