I have to say that the customer service from VacuumSpot is excellent. They went in to a lot of trouble to get the correct vacuum hose for me. Electrolux send them the wrong one three times. After me sending a picture of the hose required Alec went to work. I received the correct hose one today. I would recommend this company to my friends with out any worry.
I needed a new hose for my Vacuum Cleaner and in spite of me ordering it in the middle of the festive season it was delivered promptly. It also fits and works perfectly. Very grateful for the excellent service.
I contacted Alec after finding that my Wertheim vacuum cleaner hose had started to fall apart. After a few questions, he identified my particular cleaner as having an unusual part that Wertheim only fitted for a couple of years, and of course, it was not a part that was available as a factory spare...Alec was unfazed, and proceeded to modify the 'standard' factory hose with an after market part, and had it delivered within 3 days. To top it all off, the replacement hose appears to be of better quality that the original.
Top service, great knowledge and fantastic personal service. Refreshing to experience this sort of service in this day and age. Can't recommend Vacuum spot highly enough - well done guys.
Approximate cost: $60
Awesome service in an afternoon and replaced filters using a pack with bags to save money overall.
Had planned to buy a $20 part for $4.90 from them, but with postage and the vac needing servicing it was a great option to go direct if you are in Melbourne. Worth calling them to get directions to find the location, and to check if you are hoping for same day service.
The service aspect charged labour and didn't do expensive unnecessary things eg I am happily not fixing the cord retraction, and another possible fix was also advised as not worth it though they could have charged another $130 for that.
Value honest service!
The vacuum cleaner now 'sucks' big time ie the suction is amazingly strong. Great job, thanks.
Noticed also that they appear to do work for some big retailers so they are doing the right jobs or would not keep those contracts.
By the way the online YouTube clips on how to reassemble things if you buy certain parts were also very helpful... Yes did thorough research before calling.
Approximate cost: $100
I made an error with the original product I ordered. As soon as I contacted Vacuumspot customer service they cancelled my order and organised an immediate refund to my credit card.
I could not fault this companies service, and would highly recommend them.
Approximate cost: $52.00
Website is easy to use, range of quality products, excellent customer service. Searched for Vacuum Spare parts online and came across Vacuum Spot. I needed to replace my Weirtherm rod and floor head and they were so helpful in directing me to the correct parts I needed.
Approximate cost: $80
Thanks for taking the time to leave a review, we are just so happy to offer advice if need be. Glad we got you all sorted.
Very impressed with the helpful tips and prompt service in delivering the wertheim part that I needed
Approximate cost: $30
Thanks John,
Genuinely happy to get you what you needed (including advice)
Thank you so much to Alec for all the help and assistance given to me in ordering the correct part for my vacuum cleaner. Your company gives very prompt and efficient service.
Approximate cost: $30.00
It's genuinely a pleasure, thankyou for your kind review.
The team went out of their way to advise us on a simple matter, and ensure we purchased usefull parts
Approximate cost: $35.00
Thanks Tonyb25 we really appreciate you taking the time to give us a "thumbs up"
My online experience just got better such a great company to deal with.
I ordered my vacuum part it arrived so quickly and I saved heaps as Wertheim parts are usually expensive.
I will use them again and recommend them to everyone
Thanks Vacuum Spot
Approximate cost: $140
Thankyou so much for this review, I am so pleased we were able to win you over :)
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Hey thanks so much for the praise, I hope we can give just as great service to your friends.