Have used Blinds Gallery for a few years purchasing both curtains, blinds and shutters. Sales service and installation process was excellent. BUT then one of the curtains started disintegrating, and all customer service ceased. I had to contact them again and again and again. Was fobbed off to their material supplier and again I had to nag and nag to get a response. Eventually I just gave up as they just made it too hard. Asked Blinds Gallery to requote on a replacement curtain - I naively expected some sort of discount due to history of fitting out my entire house in their product and the fact that the fault was with their product, but got nothing AND I was to be charged for installation again... They did so well initially and then crashed and burnt over the lack of good customer service.