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96 reviews about 365 Cleaners Melbourne

verified email - 22 Feb 2021

[Removed comment] This has been the worst cleaning company I've ever dealt with, they turn up 6hrs later than was discussed when booking, I paid (way too much) to have just my grout cleaned from [Removed comment] who turned up with a dish brush and bucket and some type of chemical in a spray bottle - these people looked untidy and unprofessional, there was little regard to the property and as a consequence their van (that they insist on parking in your drive) leaked oil all over our driveway and has damaged the concrete!!
They did a very poor job of cleaning, they did not clean up all the chemicals off the tiles once finished, they insist on money transfer before leaving (which is fine) except they take this as us being satisfied by the clean - I could not inspect the clean until after the floor was dry as I was instructed not to walk on the chemicals as it would damage the carpets if transferred from our feet ( nor did they did not put anything down to protect carpets)
When we emailed the company to make a complaint, all our concerns were disregarded and we were not offered any kind of compensation of re-cleaning (as grout was still dirty, and sent photo proof), were not offered any kind of refund for doing a poor job, were not offered any kind of refund or any other option for the damage done by their van, and even though their terms and conditions state they won't accept any kind of complaint unless payment has been received, we were told that because we paid in full that they took this that we were satisfied with the clean.
We gave this company a chance to fix what had been done, but they won't accept any responsibility and even denied that their van leaked oil, despite the immediate photo evidence. And to top it all off, the grout still looks dirty, I had to remop the area and emptied the water 12 times as the water was black, after paying that much to have your grout clean, you’d expect to have the grout actually clean, and not have to clean the area multiple times after they have been. A colossal waste of time and money
- Do not deal with this company!!!

Approximate cost: $1500

luxmic 10 Aug 2021

agreed they are a scam company

gff478 12 Nov 2021

Avoid them and their other company CBD Movers as they are run by scammers.
Read the negative reviews for the truth as they pay for fake positive reviews.

verified email - 28 Oct 2020

Terrible lazy clean. Had to reclean ourselves to get our bond back. Didn’t vacuum under couch, didn’t clean surfaces properly.

Approximate cost: $360

luxmic 10 Aug 2021

agreed they are a scam company

gff478 12 Nov 2021

Avoid them and their other company CBD Movers as they are run by scammers.
Read the negative reviews for the truth as they pay for fake positive reviews.

23 Sep 2020

Potential Customers Beware!
I must agree that the cleaning is good. However, beware when they appear to be very polite and offer the best discount. They will keep calling you day-in day-out to secure your cleaning job when their time slots are apparently empty. I had the bad experience when they harped on my not reconfirming by Email, the communication exchanged by text messages with a staff member confirming my acceptance of their offer. Unfortunately I had no choice but to put myself in to great inconvenience by agreeing to a time slot they forced on me because I had to hand over the cleaned house the following day.

25 Aug 2020

Well great service , definitely use them again . Akw did fantastic work in my house. Use them again in future.

Dear Natalt,

Thank you so much for taking the time to provide us your valuable feedback. We are so delighted that you rate our service as we strive to provide just that for all our customers.

We will be happy to serve you again whenever needed.

Kind Regards,
365 Cleaners

verified email - 09 Jul 2020

Was super easy to book and the carpets looked great once the job was completed. Very friendly service!

Approximate cost: $120

verified email - 09 Jul 2020

On time, very professional, nice work!

verified email - 03 Jul 2020

I am really happy with the cleaning of our end of lease Amar and Aman were absolutely amazing and did everything just the way I like it done. Well done to the both of you will be highly recommending them to friends and family .

verified email - 27 Jun 2020

Harman & Lucky
Was very pleased with there work excellent job well done thank you .

verified email - 27 Jun 2020

Rahul & Pooja were fantastic and very professional. I would recommend them.

verified email - 25 Jun 2020

Karam and Sam have done a great job at my place. For sure I’ll call you guys next time I need it. This was a 100% cleaning job Thank you very much

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