The technician did a great job providing information with what was done and possible causes. We’re happy clients. Thanks.

I highly recommend Metropolitan Plumbing as a quality company with top-notch employees. Pricing for service call was fairly priced as well.

The workers were on time and very professional and completed the job correctly.

Woke up this morning to water everywhere from a burst pipe. These plumbers had it sorted out very quick, really lifesaving work. Trust them

Brilliant, professional and prompt service. This is the company you want to call if you urgently need a reliable plumber

Professional and swift in installing our new water filtration system. Highly recommend their expertise for any plumbing needs.

After hiring a dodgy company that left our bathroom in a mess, we turned to a reputable plumbing service for help. They corrected all issues with professionalism and care, restoring my faith in good service.

Recently had an air con fail and after calling many places who couldn't fit me in for a week. Came across 'upside down'. Who offered attendance within the hour!

It wasent until I felt ripped off that I researched and found them (and numerous other company names) all come under metropolitan plumbing who seem to be notorious over Chargers.

The thing is I figured I would pay for instant service, I don't actually dispute the amount (despite being 5x more then the ones I'd have to wait for). It's the fact that I paid the call out fee (assessment?), I was informed that a 'jet clean' should fix it, paid 5x more to have it done, only for them to say it didn't work (I still had to pay them for providing the service) and then quoted me $12k to replace the unit (granted immediately).

I've since had it inspected by others with replacement quotes coming in at $4-5k. And had it fixed for $1.4k (but it is old so the fix is temporary at best), the $1.4k was only 10% more then what they charged for 'cleaning', but I needed it to work ASAP, plus the replacement cost is my landlords.

Firstly they overcharge like a wounded bull, misdiagnose (or just plain out lie) and then charge and provide a service that doesent fix what they were contacted for.

EDIT: I had them perform the over priced service on two other ACs ultimately for maintenance, within two weeks one the units is now leaking, very odd timing considering the good health of the units for the years before. Concerned there will be a defect on the other unit they 'cleaned'.

EDIT EDIT: Yep second unit is now leaking in the same fashion, so I paid $3.5k to have 3 air cons cleaned (one not working at all and two for maintenance) the maintenance ones within two weeks are both exhibiting a problem they never did before and both the same! Do not let them touch yours, they will destroy it. Will be documenting fault (with competent technician) and following up.

Approximate cost: $3500

I reached out to metropolitan plumbers on behalf of my mum, who due to memory issues couldn't organise it herself. She had a shower head & hose that was damaged & needed replacement. I paid almost $150 for someone to come give a quote, and they quoted $1200, stating $700 was labour & $500 was materials. I tried asking questions & I just couldn't figure out where this large price was from.

I realised a friend's family member was a plumber, and asked their opinion & they said that was suspicious if there was no pipe damage. I had another friend get a recommended plumber from their family that lived in the same suburb. The new plumber did the job for $200 including materials.

I don't know which plumber this was, but I think he saw an older disabled woman, with a not physically present son paying the bill & saw dollar signs.

I also never had the quote emailed to me (as I was told it would be), which feels like he knew a paper trail wouldn't be good for this quote.

I've also since posting this review wherever I can discovered through other reviews that a current affair did a story on them overcharging vulnerable people & paying for reviews to be deleted. I wish I had checked news sites rather than only review sites before booking!

Approximate cost: $1340

Metropolitan has become my go-to plumbing service. Their team is consistently reliable and professional.