Store refused to cancel a layby, demanding that they could keep all the of the monies paid (75% =$260) , even though I explained the formal has been cancelled due to corona virus.

Have had to lodge a fair trading complaint to try to get a fair resolution. Sales assistants kept pushing for me to pay out the dress and remove it from the shop, stating it was my only real option. The store maintains a no refunds policy at all costs.

Very disappointed - especially as I have not even removed the dress from the store.

Approximate cost: $400