I had the worst customer service experience in the 10 years I've been shopping there. I was told I couldn't exchange a faulty dress because I had no receipt even though it was never worn and still had the Smik label the lady was very rude and unhelpful in the process and I left in tears as I now have a $130 dress that I can't wear. Very disappointing as I am a regular there. I don't know if I'll ever shop there again