I have to say AAPT were recently horrendous to deal with.

I closed my telephone and DSL account with them as I was moving, yet they continued to charge me even after I had cancelled my services with them!!

When I found the extra charges on my statement, I called AAPT again to request they stop charging my account and to inform them that I had already cancelled my services. They did indeed see that I had cancelled my services, but their billing system continued to keep charging me anyway. They informed me that even though they were going to try to cancel my services again, they could not guarantee that their system wouldn't continue to charge me forever!

I went to the Telecommunications Ombudsman who referred me to the complaints department at AAPT, who promised to return my money. Many, many emails later, after they kept promising and promising (apparently it wasnt their fault, someone else didnt do their job, yeah right!) I simply gave up and went to my bank and asked them to do something about it.

My bank were marvellous. They were able to get me the money back quite quickly. I had all the appropriate documentation (all the email showing AAPT were going to give me the money back and hadnt) and the customer care person at the bank just made it happen really quickly. No thanks to AAPT.

I will never use AAPT again - they were horrendous to deal with! I still cannot believe how terrible their service was and how I was getting billed for something I did not use!!

AAPT Have been a great internet service provider for almost 12 months It always is at the top speed the service Is also provided without a contract at the lowest price

Approximate cost: $44.95

Being in the country, broadband is very important with these things in mind, ease of contact (can sometimes be difficult) , setup costs, plans, no hassles,confidence in product. I have been with them for just over 4 years, I have had no problems in that time,also their plans are much more competitive than most, but hey check them out for yourself
This is now been sold to iinet & I have since changed