The purpose of the Fair Play Policy is to ensure that Word of Mouth reviews are legitimate and accurately describe people’s experiences and opinions. Hence the integrity of our reviews is our number one priority. Please read them carefully.
The contents of this page are subject to change without notice.
Describe your experience in as much detail as possible, mentioning any unique qualities, and include any helpful suggestions you have for other Word of Mouth users or the types of people that might like or dislike the service.
Be objective and tell us about your actual experience, avoiding inflammatory descriptors and generalisations. This way you'll come across as a credible reviewer and Word of Mouth users can draw their own conclusions based on the facts you include.
We don't discourage negative comments or low ratings (provided they are legitimate), but these should be directed at the business, not a particular employee. If you experience bad service, describe what happened but please don't name the individual. On the other hand, if you had a good experience, you should feel free to mention the name of the person that looked after you.
You can't review a business unless you actually went ahead and transacted with them.
Reviews which are not accepted:
The use of language or content that is offensive, vilifying or discriminatory, such as racist or prejudice comments, is not permitted. Such comments will be removed immediately.
If you are in some way connected to a business, you can still submit a review (provided you are also a paying customer), as long as you are explicit and open about your relationship in your review. Other Word of Mouth users should know when a reviewer's perspective may be influenced by personal connections.
If a business you review has given you something for free, a discount, or any special treatment (including if they are intending to give this to you later), you should always disclose this in your review.
Only review businesses that you have used within the last 12 months. Your memory might not be as clear as you think it is.
Don't mention any alternative businesses by name (although you can always review them separately if you've been a customer).
Content on Word of Mouth must not appear on other websites.
Do not spam Word of Mouth with reviews or comments that are not helpful or are advertisements as they will be removed and your account deactivated.
Fake reviews whether positive or negative will not be tolerated on Word of Mouth and we reserve the right to take action against the offending party through:
If you read a review that seems suspicious, incorrect, offensive or in some way inappropriate, please click the link that says "Flag as Suspect or Inappropriate". This will prompt our team to investigate and either verify the review, have the member edit the review, or remove the review if necessary.
Note that reasons such as: "This is fake" or "We don’t know who they are," are not legitimate reasons to flag a review and will be rejected.
Word of Mouth will not investigate reviews that are more than 12 months old unless they are in serious breach of our conditions of use.
Word of Mouth will not publish content that speaks to the clinical competency or experience of health practitioners, such concerns should be addressed with their respective governing body, such as the Australian Health Practitioner Regulation Agency (AHPRA). Instead, feel free to share your experience about the service received.
Examples of reviews which will be rejected:
Examples of reviews which will be accepted:
Last updated: 08/03/2016
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