We were definitely not satisfied with standard of management of our investment property.
Confirmed by change of agent.
PS VCAT WAS CANCELLED.
Tennants offered us a settlement and we accepted.
Very happy with outcome.

We have been so happy with Liz looking after our property. This is our first time renting out our property and she has taken away all of the stress and been on the ball with everything and we couldn't be happier. She has more than exceeded our expectations. Her communication has been amazing and she worked outside business hours to help us. Can't recommend her enough. A++++++

We rented a house managed by Victoria. Great experience! Victoria was always super responsive and very understanding.

From my first contact with Impact representatives their services have been impeccable. They have been friendly, clear and efficient. Really appreciate their staff and ongoing communications. Highly recommend.

Elizabeth has made moving into my new home such a breeze. It's wonderful to have real estate agents that treat their owners/ tenants with respect and care. Elizabeth has been super efficient, communicates effectively and is just an absolutely lovely person. I've noticed that Elizabeth knows more about the workings of my property than I do. :) Would recommend Impact to all my friends and family - very professional service.

Victoria and Elizabeth have both been excellent since day 1 with everything that we have required and are extremely approachable. We have no complaints at all!

We recently purchased a property in Melbourne VIC, far away from our home state QLD. We were worried that it would be a real headache trying to find quality tenants within a quick time frame, and coordinate trades people to access the property for repairs. Victoria and her friendly team have made the process a breeze. They found quality tenants within 1 week, collected the bond and rent, arranged tradespeople to undertake quotes on work required within the time frame we needed. The software they utilise and processes they have implemented are outstanding. I highly recommend Impact Property Management.

Professional and easy to deal with Found to be very experienced with great knowledge of all investment property needs Prompt service with information regarding maintenance etc and organised to high standard Prepared to extra if required such as Purchase of white goods (dishwasher) pick up and delivery to our investment property.
We would have no hesitation recommending impact property management.

I have never dealt with someone as proficient in Property Management as Victoria & Elizabeth, we have had multiple agents over 30 years and I cannot believe that the service we had received compared to what we now receive could be so much more advanced.
Thank you Victoria & Elizabeth for a wonderful job, we have a Real Estate Agent that gives us peace of mint to travel knowing we are in good hands and when we get home the properties will not look like this.

Victoria has been managing my property for over 12 months now and I am pleased with her level of professionalism and high standards of property management.

Have made the first time moving out absolutely amazing!

You need to use Impact Property Management they are so efficient and professional it was the best service.

Great team, friendly, professional and always on top everything that is happening with both of our properties. Victoria, has been managing both of our properties and we have gone through a number of tenants already, couldn't be happier!

Victoria and Elizabeth from Impact Property Management are exceptional property managers and they flawlessly managed the letting of my property during the difficult Covid-19 period. I would rate them 6 stars if I could!! Their tenant selection is rigorous and they have quickly organised essential maintenance / improvements to the property since settlement and at good prices. They really do manage the property as if it was their own so if you are looking for a property manager in that area then look no further.